Customer Service Representative
An opportunity for a passionate and energetic customer service representative to join our Cartons business in Manukau.
Summary about this job
Customer Service - Call Centre
Company: Orora Kiwi Packaging
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-9-455-7283
Fax: +64-4-679-9646
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
Our name may not be instantly recognisable, but chances are, our packaging touches your life every day! From cartons, bottles & cans through to innovative point of purchase displays and recycling solutions, we help our customers package and present their products for maximum appeal to you, the consumer. Whilst we are amongst the world leaders in containing everything from washing powder to wine there is one thing we will never want to contain… You and your passion!
An opportunity now exists for Customer Service Representative to join our Cartons Business in Manukau. Working within a fast paced and busy operation, you will be responsible for ensuring all orders and customer queries are handled in a timely manner, ensuring no disruption or misses occur.
We will look to you to :
- Build and maintain specifications in Kiwiplan
- Manage the order process, including receiving and processing customers’ orders
- Maintain job bags, material and customer data
- Handle all sales related invoices and despatch queries as they arise
- Undertake general administration duties including reception and phone duties
- Provide and update key customer schedules to enable accurate forecasting and topping up orders as required.
To be successful you’ll have:
- Experience in a customer service role ideally within the manufacturing, logistics or related industries.
- Intermediate MS Excel and word skill
- A good IT aptitude with the ability to learn new systems quickly
- Excellent time management and organisational skills
- Strong interpersonal and communication skills
- An unrelenting focus on delivering an outstanding customer experience
- The ability to build strong relationships with customers and internal stakeholders
If you know this sounds like the right move for you then please send us your details via the apply button.
Interested candidates are informed that no recruitment agencies have been briefed on this role. Your best means of applying is to Orora directly.
Whilst we recognise the value of recruitment agencies we won’t be accepting introductions from third parties on this occasion so thanks in advance for letting us get on with it!