Customer Service Consultant
Work for an industry leader in background and verification checking - think outside the box to deliver outstanding service!
Summary about this job
Customer Service - Call Centre
Company: Madison Recruitment Ltd
Location: Auckland
Work type: Full Time
Salary: Competitive base, growing company
Phone: +64-3-242-7159
Fax: +64-3-596-3765
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant. Terms and conditions vacancy
- Monday - Friday standard business hours
- Hands on career growth and development
- Remuera location
The company
CVCheck is a SME, international business that provides a unique service product that is essential for a business. They are a market leader in background checking and verification software. They are successful by delivering their services with standout customer service.
The role
As a Customer Service Consultant your role will be taking inbound phone calls and providing exceptional customer service from consumers and corporate customers for a technical product.
Day to day you will be:
- Processing over the phone requests for background checks
- Providing product knowledge, technical support and suggesting the appropriate products based on the customers’ needs
- Answering email and social media queries
- Administration and sales support
Utilising an in-house software system - you need to be able to pick up new software quickly
With a small team already in place in Auckland, you will be a part of a growing team.
About you
We are seeking individuals with a positive attitude, previous customer service experience, exceptional communication skills, a keen eye for attention to detail and an interest in technology. If you have previous training, team coach or knowledge specialist experience - we want to hear from you! Previous proven customer service experience is a must.
Interest in technology and being technically minded is a must for this start-up company!
Benefits
- Continuous development
- Working for a growing company
- Central city location
- Part of an exciting project to grow a contact centre for the first time in New Zealand
- As the team will be growing in Auckland, there will be future opportunities for career development.
To get started on this exciting new project, click apply! Reference number 78624