Digital Channel Lead
Help us become truly customer-centric and digitally enabled through the ongoing improvement of our CX journey through optimised digitalisation.
Summary about this job
Other
Company: nib nz limited
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-6-774-1311
Fax: +64-6-248-6451
E-mail: n\a
Site: n\a
Detail information about job Digital Channel Lead. Terms and conditions vacancy
- Help write the next chapter of our exciting story
- Work for a company that cares for their clients and their people
- Optimise our digital innovation
Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health insurance. We also have a huge appreciation for what drives our organisation to be at its best: our people. They're motivated, driven, and totally dedicated to our clients.
That's why we're looking for an experienced Digital Improvement Specialist with experience managing digital channels who can effectively contribute to the redesign of our customer journey, methodologies and tools across the organisation.
This exciting role will see you do the following:
- Develop and maintain an innovative digital channel roadmap that reflects business strategy
- Liaise with technology teams to ensure business requirements are clearly articulated
- Develop and maintain forums and networks for obtaining industry knowledge and best practice
- Manage the operational performance of digital channels including defining service performance metrics
- Drive channel adoption of all online services including partner, advisor and customer website/portal and Chatbot
- Manage content to ensure it is customer led, is accurate and relevant
To be successful in this role you will need the following:
- A relevant tertiary degree and at least a couple of years relevant experience
- Experience developing digital channels eg website, apps
- Proven experience in driving business improvements that deliver commercial outcomes
- Proven ability to influence across a range of stakeholders
- Experience within a complex business environment
- A team player who is passionate about championing a strong customer centric culture
Not only can we provide an opportunity to work with a dedicated bunch of people and a role that will challenge and reward you on a daily basis, we also offer additional benefits such as an incentive plan, discounted health insurance, free life insurance, income protection and additional annual leave days.