Support Analyst
The purpose of this role is to provide first level IT support, consultative services and tasks to the Suncorp business.
Summary about this job
Help Desk & IT Support
Company: Hays Talent Solutions
Location: Auckland
Work type: Full Time
Salary: Competitive Salary + Bonus
Phone: +64-7-124-2500
Fax: +64-4-750-2630
E-mail: n\a
Site: n\a
Detail information about job Support Analyst. Terms and conditions vacancy
- Do you want to be part of a passionate and diverse Technology Support team?
- Are you looking to grow your career in a vibrant environment?
- Great opportunity to join a fun and forward thinking organisation
Support Analyst
- Do you want to be part of a passionate and diverse Technology Support team?
- Are you looking to grow your career in a vibrant environment where no day is the same?
- Great opportunity to join a fun and forward thinking organisation
The Role
We are currently seeking an experienced Support Analyst for our Technology Support team in Auckland. The purpose of this role is to provide first level IT support, consultative services and tasks that enable the continued running and availability of existing domains, applications, capabilities and functions. Your people skills will need to match your technical ability as we need you to log, resolve and update requests and incidents while ensuring our customers are happy!
Key Responsibilities
- Know our customers and build strong relationships – matching the right solution to each customers needs
- Follow through on promises and go the extra mile to deliver great customer outcomes
- Gather accurate call information and ensure that all relevant call details are recorded
- Ensure accurate technical advice is given and workarounds are applied for all known issues
- Manage production support job queues for the team
- Formulate and recommend changes and/or enhancements to standard processes and procedures
Skills & Experience
- IT Qualification (desired)
- Customer service experience
- Previous Level 1 Support experience
- Practical working knowledge of end user technology
- Previous experience in Citrix, Active Directory, Lotus Notes and ServiceNow would be great but are not essential
Benefits
- Flexible working arrangements
- Up to 25% off Insurance, Banking and Superannuation products
- Employer of choice for gender equality
About the Company
Suncorp Group Limited is a trusted provider of financial services and solutions, helping customers to make good choices and take positive action to improve their financial wellbeing.
Since 1902, we have created value for stakeholders while being a responsible and resilient business. We employ approximately 13,400 people and serve close to nine million customers across Australia and New Zealand.
In New Zealand, Suncorp brands include Vero Insurance, Asteron Life and joint ventures with the NZ Automobile Association - AA Insurance and AA Life.
This role provide support across all the Suncorp New Zealand brands.
Culture
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships among our team members and with our customers.
If you think you can communicate clearly and politely with people, and can work well in as part of a dynamic team then we want you hear from you! Please apply online today. For further information please contact Divya Sen on 021 408 074.