Experienced Systems Support Analyst

Summary about this job

Detail information about job Experienced Systems Support Analyst. Terms and conditions vacancy

We seek an enthusiastic and experienced professional to join our Information Systems Support Team. We provide technical support for the schools large and expanding Information and Communication Technology environment.

Diocesan School for Girls is a high performing independent Anglican School with an outstanding reputation for excellence in all aspects of achievement.  With state of the art educational and sporting facilities, the school provides a unique environment where girls can achieve excellence in a wide range of academic, cultural and sporting activities.

Working in a supportive team environment, you will be a key member of our Information Systems Support (ISS) team. You will be a self-starter who has the ability to juggle many balls, action orientated, proactive and able to demonstrate strong customer care skills. In our dynamic environment, strong knowledge of Apple OSX and iOS is required and experience with MDM technology is preferred.  Also knowledge and experience with MS Windows 10, MS Office Applications, MS Office 365 and G Suite is a must.

The position involves

• face-to-face problem resolution at a service counter and answering support calls
• logging, monitoring & escalating when required all helpdesk jobs
• resolving all problems within defined SLA
• maintain a high level of communication
• providing recommendations for remedial or preventative action by support staff or users
• maintaining an accurate asset register and recording details and solutions of all faults
• analysing and highlighting recurrent problems
• providing end users with support of hardware and software as required
• training end users in the operation of the new systems
• performing administrative tasks like creating & managing user accounts
• focus on getting the best possible outcome and service for the end users

To be successful in this role, you will need the following skills or experience:

• ability to convey and interpret technical information in a clear, concise, non-technical manner both written and verbal
• a broad technical knowledge across all areas of information technology
• excellent problem solver with top troubleshooting skills
• action oriented, highly motivated and proactive self-starter with teamwork and customer service ethics
• ability to communicate effectively with a range of users like staff, students and parents
• excellent English verbal and written communication skills
• provide team support and input to team discussions and be involved professionally and socially

Applications close 23 July 2018