Customer Experience Consultant - Afternoon Shift
We are looking for reliable, punctual and motivated people to join our growing team.
Summary about this job
Customer Service - Call Centre
Company: Fisher & Paykel Appliances
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-6-729-6010
Fax: +64-9-336-7309
E-mail: n\a
Site: n\a
Detail information about job Customer Experience Consultant - Afternoon Shift. Terms and conditions vacancy
- Drive your career forward and join a global organisation!
- Competitive salary and benefits.
- Join our growing company today.
From the grandest of ideas to the smallest of details, every day we're turning our passion into performance and improving life through good design.
Here at Fisher & Paykel we're passionate about our customers and we care about the details. It's this passion that inspires us towards reaching our goal - to become the most human-centred appliance brand in the world.
A bit about us
A classic Kiwi brand innovating on the world stage. Our aim is to deliver a seamless and consistent experience for our customers. You'll enjoy working in beautiful facilities with great technology, alongside a passionate and energetic leadership team.
A few extra perks include:
- Free parking
- On-site subsidised café,
- Barista-style coffee machines
- Superannuation scheme
- Generous discounts on appliances for yourself, your friends, and your family!
A bit about the role
Based in our East Tamaki headquarters, you'll be tasked with delivering a premium customer experience on our frontline, predominantly over the phone.
You'll resolve queries for Fisher & Paykel and Haier customers with product and service related enquiries ranging from pre-sale product questions, to after-sales support and service bookings for our field technicians. You'll be fanatical about ensuring our customers' queries are carefully, effectively and efficiently resolved.
We'll provide a 3-week, full-time onboarding experience to get you up to speed, as well as ongoing support and training so you feel ready to support our customers.
You'll be rostered full-time on a rotational basis within the following hours,
Week 1: Mon-Fri, starting between 10am and 2pm
Week 2: Starting between 10am and 2pm, working 1 weekend day, with 1 weekday RDO
A bit about you
You'll come with:
- Proven experience in a customer-focused role (preferably previous contact centre experience)
- Solid technical skills
- Outstanding communication ability
- A passion for and curiosity about great products
Most of all, you'll have an unwavering drive to deliver great experiences for our customers.