Customer Service - Team Leader
Does your expertise lie in motivating your team to succeed? If so, this role is for you!
Summary about this job
Customer Service - Call Centre
Company: Frog Recruitment Limited
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-6-271-7273
Fax: +64-9-393-2965
E-mail: n\a
Site: n\a
Detail information about job Customer Service - Team Leader. Terms and conditions vacancy
- Fun, friendly, unique environment at the heart of the business
- Ellerslie location
- Huge scope to really make your mark
If you're keen to showcase your coaching capabilities, here's a role where you can really strut your stuff - and get rewarded for it.
By joining this well respected organisation you'll be joining a company where the value of your work is recognised and rewarded! As the Customer Services Consultant you'll be right at the heart of it. Here you'll be motivating a very busy team of customer service professionals with responsibility for developing a culture of exceptional customer experience and high performance, developing performance plans, creating an engaged team where they will be encouraged to be innovative and proactive, ensuring systems are running efficiently and effectively and all processes, reporting, continually evaluating and driving process improvement, coaching, capability development, queue and quality monitoring.
To be successful in this role, you will:
- Retain and convey complex information with ease
- Possess emotional intelligence; an ability to deal with sensitive situations
- Demonstrated experience in supervising and leading staff
- Ensure staff meet daily and personal KPI's
- Provide mentorship and support to subordinate staff to ensure optimal performance and contribution to service area objectives.
- Work well within a structured environment
- Strong planning, coordination and time management skills
- Maintain oversite of current and forecasted business position and report to management as required
The fact that you thrive on coaching and watching others succeed, means that you'll find this role very rewarding but it's not the only bonus. You'll be working in a vibrant, fun environment with up-to-date technology and in addition to a competitive base salary, plus this is an organisation where the opportunities for career progression are huge.
If you're keen to join a dynamic environment, work hours that suit your lifestyle perfectly and have the support of an open and approachable manager as you cultivate an effective team (and have plenty of fun while you're at it!), contact Aimee Graham today.
For more Frog Jobs and Career Search Assistance, please check out our website or connect with us through our various social networks.