Onsite Support Engineer (L1/L2)

All vacancies of New ZealandInformation & Communication TechnologyOnsite Support Engineer (L1/L2)

Fantastic opportunity in one of New Zealand's top providers to the education and government sectors and we are adding to the team.

Summary about this job

Help Desk & IT Support

Company: Cyclone

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-4-426-7169

Fax: +64-7-882-1446

E-mail: n\a

Site:

Detail information about job Onsite Support Engineer (L1/L2). Terms and conditions vacancy

  • Excellent opportunity for someone wanting to enter the IT industry
  • Career path to Professional Services
  • Responsible position with varied duties

Our business is rapidly growing and we are looking for a new team member. We don't lock our support engineers away in cupboards at Cyclone, instead we expect you to be comfortable interacting with our customers and your co-workers.

We will provide you all the tools you need to do your job, as well as a broad range of opportunities for training and development of your skills. Oh….and we'll pay you for it too!

Position Description

The Onsite Support Engineer is a customer facing role that undertakes tier 1 and tier 2 onsite support for Cyclone customers. This role is initially Education based but with opportunities to develop into other areas of the business as you develop. 

Critical Job Requirements

  • Good communication skills both verbal and written
  • Proven self-starter who can work without supervision
  • Recent successful experience in computer support
  • Basic experience with networks, wireless networks and cloud services
  • Ability to solve technical problems
  • An uncompromising desire to assist customers

Highly Desirable Job Requirements 

Experience in some of the following areas is preferred but not essential: 

  • Recent computer qualifications
  • Recent experience within a ServiceDesk or service type industry 
  • Apple and/or Windows desktop support experience
  • Good knowledge of Microsoft O365 and/or Google Apps
  • Experience working in the education sector
  • Experience working with Audio Visual and automation equipment
  • Previous experience working within a medium to large network

Who we are

Cyclone is a trusted partner operating within the education and government sectors of New Zealand.

We hold supply agreements with a number of Tier 1 vendors to customers including All of Government participating agencies, universities, schools, local councils and SMEs.

We are a business that focusses on all aspects of IT hardware and software procurement, service requirements, professional development and infrastructure design and implementation.

If this sounds like you, please apply through the link at the bottom of this application.

You must currently live in New Zealand and be eligible to work here to apply for this position.

 

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