Contact Centres - CCC

Our Customer Contact Centre is the core of many of AA services, responding to a variety of calls. The Customer Contact team is both helpful and honest; they are trusted in maintaining memberships and answering a multitude of queries.

We currently have a full time opportunity for a motivated and enthusiastic Customer Service Representative working 80 hours per fortnight in our Customer Contact Centre (CCC) based in Penrose.

As a part of our 2017 CRM Contact Centre award-winning team you will represent AA membership; exciting members by involving them in our many benefits, and caring for personal accounts with integrity.

You need to be a people person and a natural communicator; your efforts will not only reward you but will genuinely help others who are in need of professional, friendly and efficient service. You will be highly motivated with drive and energy.

As a supportive and actively involved team player you will contribute ideas to continually improve our customer experience.

You will have the following:

• A 'can do' attitude and a flexible approach
• Proven customer service experience
• Excellent communication skills
• Strong organisational and computer skills

In return we provide an excellent training programme and the chance to further develop your abilities. We are proud to offer employees a level 3 NZQA Certificate in Contact Centres, through our education programme with Skills.

You will be recognised for your efforts in our monthly awards, where hard work is celebrated over good food with the greater company of our Penrose and North Shore Contact Centre teams.

You can also kick back and relax with monthly massages provided in house.

With almost 1000 employees the AA cultivates a strong team culture; where there is always support in your development and progression

If this sounds like you apply online today!