National Contact Centre Representative (Christchurch)
Opportunity to work with a leading, global organization.
Summary about this job
Customer Service - Call Centre
Company: Broadspectrum
Location: Canterbury
Work type: Full Time
Salary: n\a
Phone: +64-9-628-9224
Fax: +64-3-595-7307
E-mail: n\a
Site: n\a
Detail information about job National Contact Centre Representative (Christchurch). Terms and conditions vacancy
- 24/7 operations
- Training will be provided
- Supportive and collaborative team
Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.
Broadspectrum have a number of opportunities for Contact/Call Centre Representatives to join our Christchurch National Contact Centre team to work together with our valued telecommunication clients.
ABOUT THE ROLE
These roles utilise a wide skill set including field work allocation and management, Client Service Calls, general administration, queries, and support tasks.
We offer full training, a wide variety of work and career development opportunities across our business.
Our team environment is supportive, positive, and professional. These positions are permanent, with a variety of shifts available to cover our 24/7, 365 days per year service delivery.
SKILLS
- A professional warm friendly telephone manner with the ability to speak with clarity and confidence
- Strong problem solving and decision making ability
- Able to interpret and present written information, demonstrate fluent written and verbal English
- Excellent customer service skills with the client, team members and external customers
- Demonstrated adherence to the Health and Safety practices of the Telecommunications Industry and Broadspectrum.
QUALIFICATIONS AND EXPERIENCE
- 5 years previous work experience preferred (does not have to be telecommunication or contact centre related)
- Proficient in a MS windows environment including Outlook, Excel, Word and PowerPoint
- Knowledge of client and in-house systems desirable.
HOW TO APPLY
Please click on the Apply Now button found on this page. For inquiries, please ring Marie Sinajon, at 09 523 9950. To learn more about us, please visit www.broadspectrum.com
Short-listed candidates must be prepared to undergo a pre-employment medical, which includes a drug and alcohol test and a Ministry of Justice check.