Technical Services Support & Coordinator
Technical Services Support & Coordinate Installation/Project Planning Jobs
Summary about this job
Help Desk & IT Support
Company: System Solution
Location: Auckland
Work type: Full Time
Salary: $45,000 - $49,999
Phone: +64-4-272-8674
Fax: +64-9-613-4410
E-mail: n\a
Site: n\a
Detail information about job Technical Services Support & Coordinator. Terms and conditions vacancy
- System Solution / CalliNET Group provides ICT & Telecommunications Services
- At the forefront in the Design and Build IT & Telco Infrastructure
- Main Work Focus Monitor IP Network Jobs & Technical Services
We are one of the industry's fastest growing IP Network Provider, we attribute our success to our People, Technology Innovation and continuous improvement accomplishment in our Technical Services the last 11 years.
Due to our aggressive expansion, we currently require additional persons for a Technical Services Support & Coordinator role.
The position will be based at Auckland, New Zealand.
We are seeking for highly motivated individuals with high personal standards, integrity and experienced as an IT Technical Support & Coordinator also willing to work hard towards IP Network Provider includes and Cloud i PBX supporting NZ Business.
Your focus will be on providing prompt, effective Technical Support quality results to our valued clientele.
Key Responsibilities:
• Monitor Workflow Cloud Database and Online Portal.
• Schedule technical services jobs & installation work to technicians based on capability;
• Validate all incoming technical jobs to ensure all the correct information is recorded for the job to proceed and plan Implementation
-ENSURE DAILY technical services jobs installation projects services smooth transitioning
-REMOTE desktop/Server support is essential working on various platform
-Experience dealing with Legal, Medical and Architecture practices IT network understanding their needs is essential.
- Manages all the Level 1 & level 2 diagnosis support and escalate senior tech support or system administrator in case of major fault or hardware damage/broken
-Validate all incoming technical jobs to ensure all the correct information is recorded for the job to proceed and plan Implementation
-Monitor service orders/ service ID and update any information sent back by the Tech Team.
-Call Customers and arrange times for contractors to go on site and coordinate the install done as per requirement on the worksheet with the Infrastructure plan
-Keep client's network records updated in the CLOUD Portal
Handling Escalations on each Technical Job and PROVIDE SUPPORT.
-All hardware-Router, Switches and other NETWORK Equipment’s configuration are promptly updated and signed off.
ICT Qualification-Network Related & Project Plan/Implementation with good level of Technical Understanding.
Able to work on dateline, attentions to details and high pressure work environment.
Minimum 1-2 years hands-on technical experience is mandatory
- Work Eligibility
- Employment History Check
- Reference Check (require 2 references)-Current & Past Employer
Also please attach a Cover Letter.