Customer Service Administrator

All vacancies of New ZealandCall Centre & Customer ServiceCustomer Service Administrator

Join our talented team providing prompt, friendly customer service to our elderly tenants by logging calls, giving information and listening well.

Summary about this job

Customer Service - Call Centre

Company: Haumaru Housing LP

Location: Auckland

Work type: Part Time

Salary: n\a

Phone: +64-7-188-1763

Fax: +64-3-978-5540

E-mail: n\a

Site:

Detail information about job Customer Service Administrator. Terms and conditions vacancy

  • Varied role providing excellent customer service across Auckland
  • Help us provide safe, secure and affordable homes to our senior citizens
  • Flexible hours (28-32) for 12 month fixed term

Monday-Friday with some flexibility in hours (28-32 per week) 8am start.

Haumaru Housing provides holistic tenancy and asset management services for Auckland Council’s profile of 1412 rental units for older people. These homes are located in 62 villages throughout the Auckland region.

We aim to provide outstanding social housing for Auckland’s Senior Citizens with customer service excellence a priority. Our focus is providing safe, secure and affordable long-term tenancies whilst creating positive and inclusive communities that support people to live well in the comfort and security of their home.

To successfully fill this role you will need:

  • Excellent telephone manner and strong communication skills with a focus on providing superior customer service
  • The ability to answer calls, log jobs in full detail and assign at the correct level to the right person
  • Attention to detail and the ability to follow through
  • A high degree of computer literacy, in particular Microsoft Office, together with knowledge of integrated IT systems
  • Good understanding of call centre software systems
  • Strong organisational and administration skills
  • The ability to work under pressure and multi-task, i.e. emergencies that affect our tenants, e.g. natural disasters
  • Minimum of 2 years relevant work experience, ideally in a call centre setting
  • Friendly and calm personality with ability to use initiative

Additionally we look for:

  • Composure and patience when communicating with Tenants
  • Good listening skills as the majority of the communication with Tenants is done over the phone
  • Versatility, adapting to many situations regarding the Tenants
  • Common sense and an excellent customer service focus

Reporting to the Executive Assistant, you will be responsible for a range of administrative tasks and office support, with the emphasis being on the 0800 line, logging calls and responding to tenants; this is a varied role integral to the operations efficiency.

If you believe you can thrive on making a real difference to the lives of others, have a good understanding of how to support a busy office environment and no office task is an issue for you; please apply now for an opportunity to become part of our team.

For further information and to apply for this role please contact Carlyn Daly 021 104 6044 or send your CV to [email protected]

 

 

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