Call Centre Operator

Summary about this job

Detail information about job Call Centre Operator. Terms and conditions vacancy

• Position availble due to recent promotions
• Global company
• Career development opportunities

With a reputation for excellence in providing service and support to our customers, Cushman & Wakefield is a market leader in Facility Management and Facilities Service delivery. We have a genuine commitment to continually strengthen client relationships and raise the bar in terms of customer service and delivery outcomes.

We are currently seeking a CSC Operator to join our CSC Helpdesk team based out of our Penrose office.

This is an ideal role for a graduate or almost graduate with a degree in Property, Facilities/Construction Management or Business who wants to commence a career within the Property Industry.

Our standard hours of operation are Monday to Friday 7:30 am to 5.30pm, NB: Some flexibility around these hours required. You will be needed for 40 hours within this time.

Full training will be provided.

Responsibilities

• To respond quickly and efficiently to incoming phone calls and emails
• To achieve a high degree of customer satisfaction.
• To accurately record details of the caller, problem and severity and communicate clearly with the client and contractor
• To work within and adhere to, processes and procedures and assist in their development
• To apply logic and common sense to requests for assistance, ensuring that identified circumstances are escalated in accordance with procedures
• You will support the Facilities Management team on the roll-out of any agreed processes, and incorporate any changes necessary in your methods and procedures.
• Complete all related administration as required – including recording and collating information, generating reports

Experience Needed:

• Conversant in Microsoft Office
• Drive, energy and tenacity with upbeat enthusiastic approach to work
• Integrity and honesty
• Self-discipline and well developed organisation skills
• Ability to work on own initiative
• Team player
• Effective written and oral communication skills
• Excellent telephone manner
• Accurate data input and keyboard skills
• Experience working in a customer service role

Following reported problems through to a successful outcome and keeping customer updated at all stage is the primary objective. The role requires basic IT skills to be able to use a database and type instructions and the candidate needs to be numerate and literate. The successful applicants must demonstrate a commitment to customer service.