Integration Support Analyst

All vacancies of New Zealand • Information & Communication Technology • Integration Support Analyst

Our Managed Services team within our software division is looking for someone with a broad development background to join our Application Support team

Summary about this job

Business/Systems Analysts

Company: Datacom is one of Australasia’s largest professional IT services companies

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-9-795-4532

Fax: +64-6-998-1903

E-mail: n\a

Site: n\a

Detail information about job Integration Support Analyst. Terms and conditions vacancy

Career potential in a national team
Unique opportunity to enhance your career
Fantastic Team Culture

The Company

With over 5,200 people, and annual revenues of over $1.2 billion, Datacom is one of Australasia's largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations. Founded in 1965 and, operating across a number of regions, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions. Datacom is committed to hiring, developing and promoting diverse talent. Our people are the best in their fields - smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced work environment.

The Role

Our Managed Services team within our software division is looking for someone with a broad development background to join our Application Support team. Ours is a close-knit, highly capable team that support as well as enhance complex, enterprise applications for a variety of high-profile NZ customers.

A typical day will see you:

Provide expert and creative solutions across all support engagements ensuring customer satisfaction and productivity
Build, share and retain critical in-depth system knowledge of systems/applications developed
Gain in-depth understanding of our customer’s environments, servers, firewall, VPN’s, cloud integration
Build effective working relationships within the Managed Services and across the Microsoft division
Consistently demonstrate the highest levels of customer service and professionalism
Adherence to all relevant support policies and procedures
Writing and editing documents such as support guides and technical specifications
On-call rotation within the support team to provide 24/7 Client Support

The Person

3+ years’ experience working on IT support and/or projects across multiple phases of the SDLC.
Good written and oral customer facing communication.
Team player, enjoy working collaboratively.
Must be able to anticipate and proactively handle issues.
Ability to multi-task and troubleshoot.
Integration experience, using BizTalk and Logic Apps.
Experience with full stack web and middleware applications.

At Datacom you’ll be recognized and valued for your contributions and we provide some nice benefits such as health and life insurances for you and your family. Above all, our culture is one of trust and respect for our employees and customers alike.

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