Service Desk Team Leader

Summary about this job

Detail information about job Service Desk Team Leader. Terms and conditions vacancy

• Join NZ's largest privately owned ICT Solution Provider
• Varied Service Desk Team Lead role
• Career Growth Opportunities

Lexel Systems is one of NZ’s largest privately owned ICT solutions providers with 30 years of history, over 170 staff, and over $50 million in revenue.

Lexel is big enough to provide the depth and certainty our customers require in IT solution consulting, design, implementation, support services, outsourcing, project management, and procurement; yet we’re not too big to offer dedicated one on one personal service that sets us apart from the competition.

As a result of increased client demand, we would like to invite applications from experienced IT Service Desk Team Leaders with previous commercial experience, as we look to grow our current team.

Ideal candidates will have:

• Previous experience managing an IT Service Desk (ITIL environment) including staff rosters, coaching, and training of staff.
• Technically you will be proficient in Microsoft desktop and applications support and have a working knowledge of Active Directory and Windows, basic server, networking and/or Citrix skills. 
• You will demonstrate sound analytical and problem-solving skills, as well as follow through and attention to detail.
• Experienced in preparing and presenting daily, weekly and monthly performance reports.
• Any relevant industry certifications will be viewed favourably, ITIL certification would be an advantage.
• On a personal level you will be an outstanding communicator, customer focused, self-motivated, and enjoy working alongside a team of passionate like-minded industry professionals.

No two days here are the same. If you are self-managing, high energy and service-centric – this could be the perfect new opportunity for you.

At Lexel we are large enough to be financially secure and offer excellent remuneration, and small enough to be able to act on the ideas you bring to the table; as well as offer true flexibility and unique customisable solutions to our partner clients.

What are you waiting for…express your interest and Apply Now with your cv and a cover letter outlining why joining Lexel’s team is the right career move for you.

Candidates on the North Shore and West Auckland are preferable.