Integrations Support Specialist
We are looking for an experienced Integration Support Specialist/ Test Analyst with strong integration background, with excellent technical skills.
Summary about this job
Engineering - Software
Company: 920
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-9-470-2840
Fax: +64-4-577-4746
E-mail: n\a
Site: n\a
Detail information about job Integrations Support Specialist. Terms and conditions vacancy
- Permanent position in Auckland
- Excellent benefits and training opportunities
- Working hours between 10am - 7pm
We are looking for an experienced Integration Support Specialist with excellent technical skills and outstanding customer support background.
Our client is a multinational company - your will work in a global team and will support customers from all around the world. They have a passion for excellence and their aim is to provide the best customer experience possible. They provide excellent benefits such as gym membership and insurance for yourself, your family members and pets, as well as free snacks and a wellness room in their beautiful office, besides continuous training opportunities.
You will work with customers from all around the world to research, troubleshoot and solve technical issues. You will test customer problems and log issues, while working with developers to find the best solution possible, and will replicate and verify customer problems and log issues to the development team. You will need to dig and come up with solutions to different, challenging critical issues in a dynamic and fast-paced environment.
Besides developing technical and product expertise in various technologies, you will be responsible for collaborating continuously with clients on phone as well as with cross-functional teams.
To be successful in this role, you will need:
- Bachelor’s degree in computer science or business systems
- Strong experience in ERP integrations support or ERP Test Analysis focused on integrations
- At least 4 years of experience with supporting ERP applications
- Strong experience with ERP web service integrations (WSDL, SOAP, XML)
- Excellent communication skills and customer support skills
- Be a quick learner and be motivated to learn new systems and technologies
- Excellent analytical, organizational and problem solving skills
- Be able to prioritize and manage challenging situations in a fast-paced environment
- Be able to work between 10 am – 7 pm regularly