Customer Service Team Leader - Inbound
Do you want to work in customer service for a truly employee-focused company? Join Ricoh's customer service team!
Summary about this job
Supervisors/Team Leaders
Company: Ricoh New Zealand Ltd
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-4-901-5665
Fax: +64-4-482-5224
E-mail: n\a
Site: n\a
Detail information about job Customer Service Team Leader - Inbound. Terms and conditions vacancy
- Gorgeous central offices and awesome staff benefits
- Working for a leading global technology innovation company
- No late nights or weekends
Do you love talking to people? Do you have experience in leading a team of customer service representatives? Are you looking to combine both of the above, while working for a truly employee-focused company? Then look no further!
Ricoh is a global organisation with six branches in NZ. Ricoh's business model focuses on constant innovation to provide our customers with value-adding business IT services and print and document management solutions.
What does the role entail?
As the Team Leader of Ricoh's Inbound Customer Service team your key responsibility will be to coach, develop and train our dedicated CSR’s. Along with this, you will be responsible for:
- Managing and supervising the day-to-day activities of the inbound team
- Managing customer complaints while remaining cool as a cucumber
- Transferring customer phone calls to different parts of the business depending on their requirements
- Managing enquiries from dealers, which includes but not limited to invoicing queries and sundry credits and debits.
You will also not shy away from taking telephone calls from customers with photocopier, fax machine, printer and software faults.
The successful candidate should tick the following boxes:
- Excellent leadership skills, with at least 1+ years’ experience in managing a contact centre team.
- Outstanding customer service skills, potentially honed through your previous experience in a hospitality, retail or call centre environment
- An excellent phone manner
- Impeccable verbal and written communication skills
- Strong computing skills including the MS Office suite
- A down-to-earth nature and a willingness to 'muck in' and to take initiative
How does this pay off for you?
At Ricoh, we understand people are our biggest asset, which is why we foster a culture of appreciation and employee recognition. From team bonding experiences to tickets for sporting/cultural events, along with partner discounts, Ricoh employees have access to many additional benefits.
Our contact centre is made up of a small, cohesive team of customer-focused professionals. We're now looking for an Inbound Team Leader to join the team and act as the go to person. This team work hard, but are also a fun bunch that enjoy each other's company.
If you are legally entitled to work in NZ and this is of interest please apply now.
Imagine. Change. Join the Ricoh Team