Service Desk Analyst
All vacancies of New Zealand • Information & Communication Technology • Service Desk Analyst
1-year contract for experienced Service Desk Analyst
Summary about this job
Help Desk & IT Support
Company: Fujitsu New Zealand
Location: Auckland
Work type: Contract/Temp
Salary: n\a
Phone: +64-7-536-4534
Fax: +64-4-561-6387
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst. Terms and conditions vacancy
WHAT'S ON OFFER?We currently have an opportunity for a 1-year contract to join our successful enterprise-level Service Desk operation.
Providing 1st and 2nd level support to our clients, you will ensure prompt resolution of incidents and service requests, either by resolving them yourself, or through appropriate escalation to a higher level. In either case, you will manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met.
The Fujitsu structure has a Helpdesk Team dedicated to each client, which allows our Service Desk Analysts significant knowledge of their specific customer's infrastructure, because they deal with the same systems every day. Your key role will be to act as an advocate for the client end-user in monitoring and tracking progress, ensuring the appropriate processes are being used, and continually keeping the client up-to-date.
WHAT DO WE WANT FROM YOU?
To be successful in this role you will be a flexible self-starter who possesses:
- Previous experience in a client-centric IT / Technical Support role
- Excellent communication and customer-service skills
- Knowledge of and practical experience with the following: LAN or WAN Networking, MS Office, MS Windows, Active Directory
- Excellent problem solving skills
- Self-motivation and ability in punctuality, time management, presentation and administration
- An IT certification (desirable)
Responds for Service Desk Analyst on FaceBook
Read all comments for Service Desk Analyst. Leave a respond Service Desk Analyst in social networks. Service Desk Analyst on Facebook, LinkedIn and Google+
Related jobs in New Zealand: Development Team Lead | Data Engineer | Digital Assistant | Data Architect | Market Data Analyst