Service Desk Analyst

All vacancies of New ZealandInformation & Communication TechnologyService Desk Analyst

1-year contract for experienced Service Desk Analyst

Summary about this job

Help Desk & IT Support

Company: Fujitsu New Zealand

Location: Auckland

Work type: Contract/Temp

Salary: n\a

Phone: +64-7-536-4534

Fax: +64-4-561-6387

E-mail: n\a

Site:

Detail information about job Service Desk Analyst. Terms and conditions vacancy

WHAT'S ON OFFER?
We currently have an opportunity for a 1-year contract to join our successful enterprise-level Service Desk operation.
 
Providing 1st and 2nd level support to our clients, you will ensure prompt resolution of incidents and service requests, either by resolving them yourself, or through appropriate escalation to a higher level.  In either case, you will manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met.
 
The Fujitsu structure has a Helpdesk Team dedicated to each client, which allows our Service Desk Analysts significant knowledge of their specific customer's infrastructure, because they deal with the same systems every day. Your key role will be to act as an advocate for the client end-user in monitoring and tracking progress, ensuring the appropriate processes are being used, and continually keeping the client up-to-date.
 
WHAT DO WE WANT FROM YOU?
To be successful in this role you will be a flexible self-starter who possesses:
  • Previous experience in a client-centric IT / Technical Support role
  • Excellent communication and customer-service skills
  • Knowledge of and practical experience with the following: LAN or WAN Networking, MS Office, MS Windows, Active Directory
  • Excellent problem solving skills
  • Self-motivation and ability in punctuality, time management, presentation and administration
  • An IT certification (desirable)
To apply for this role please use the link provided on this page.

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