Desktop Support Analyst

Summary about this job

Detail information about job Desktop Support Analyst. Terms and conditions vacancy

WHAT'S ON OFFER?

Fujitsu is a world leader in delivering IT Services to large enterprises. We are looking for an experienced, customer-focused, and technically competent IT professional to provide onsite 2nd and 3rd level support to the Desktop environment of a key client. This includes printer and desktop builds, Windows Operating System and Desktop Management client software, and some applications.

Working with Fujitsu's system management processes and tools, including anti-virus updates, data backup and restore services, system monitoring and system access processes; you will provide quality service within agreed service delivery timeframes. The goal will be to provide on-going support to ensure smooth and efficient customer operations that maximise customer satisfaction.


WHAT DO WE WANT FROM YOU?
To be successful in this role, you will need to have:

• At least 2-3 years on-site PC Support experience in Windows end-user environments, providing level 2 support
• Confidence across multiple systems and ability to work self-sufficiently with outstanding problem solving skills
• Technical skills should include Azure, InTune and Windows10
• Excellent customer focus, with proven ability to build and develop strong relationships
• Major vendor PC product experience (e.g. IBM, HP, Acer, Dell) and experience resolving desktop problems within a controlled SOE environment (fix once, solve many)
• Experience with the CA Enterprise Management suite, desktop automation, Windows batch/command files and scripting tools and / or Linux
• A relevant IT qualification and ITIL certification is an advantage

 
If you have a background that fits, we are keen to hear from you. Please apply on-line today using the link provided.