Customer Service Officer
We are looking for capable and enthusiastic Customer Service Officers to join the Inland Revenue team! Based in Penrose.
Summary about this job
Customer Service - Call Centre
Company: Madison Recruitment Ltd
Location: Auckland
Work type: Contract/Temp
Salary: n\a
Phone: +64-6-367-6425
Fax: +64-4-620-8902
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- 30th July 2018 start
- Takapuna location after training
- Long term temporary role until 31st July 2019
- Fast paced customer focused environment
- No outbound calling
We will have a number of exciting opportunities coming up to temp with Inland Revenue in Takapuna after you have completed your training.
As a Customer Service Officer (CSO), you will provide customer service across a variety of channels including phone, email and digital channels to proactively and reactively help our customers get it right from the start. Using available information and intelligence, you will understand your customer’s situation and provide tailored real-time service to ensure first contact resolution wherever appropriate.
The promotion of digital self-service as the channel of choice for customer interactions is also a key element of this role.
To be considered for this role you will have:
- Demonstrated prior experience providing a high level of customer service, preferably in a similar role
- The ability to quickly understand appropriate levels of customer communication and ability to see a problem from the customer’s point of view
- A passion for providing excellent customer service which includes high quality interaction with our customers
- A team focus, supporting your colleagues and the wider team for the good of the customer
- Strong digital skills and the ability to work across multiple channels
- Good time management skills and a strong work ethic.
The customer is at the heart of what we do here and to be successful in this role you must have a passion for providing services to improve the customer experience.
Shift hours are varied and up to 40 hours a week between 6am and 8.15pm Monday to Friday, and 9am to 5pm on Saturday.
Sound like the job for you?
To register your interest in the CSO roles, click on the ‘Apply’ button, select your location and then submit a CV and Cover Letter outlining the skills and experience you would bring to the role. We will be in touch with you to discuss any suitable future opportunities as they arise.
For further information please contact the IR Recruitment team on [email protected] or free phone on 0508 262 653.