Senior Service Delivery Manager

All vacancies of New Zealand • Information & Communication Technology • Senior Service Delivery Manager

The Service Design Manager will be responsible for creating a right-sized / right fit service structure and operations model

Summary about this job

Management

Company: Datacom is one of Australasia’s largest professional IT services companies

Location: Auckland

Work type: Contract/Temp

Salary: n\a

Phone: +64-7-772-5223

Fax: +64-4-938-3815

E-mail: n\a

Site: n\a

Detail information about job Senior Service Delivery Manager. Terms and conditions vacancy

Career potential in a national team
Unique opportunity to enhance your career
Fantastic Team Culture

The Service Design Manager will be responsible for creating a right-sized / right fit service structure and operations model including overseeing Service Transition as project deliverable's close out and to ensure End to End Service Support and Service Delivery capability and processes are in place to meet business needs.

This position is a stakeholder facing role and requires that you establish and manage expectations within the business and drive the cross functional delivery teams to achieve those expectations to a high standard.

Responsibilities:

Service Design

·Establish (with the support of the Project and Operational teams) an appropriate Service Operation Model including a focus on:

Team Structures – both Transitional People, Existing Service Teams and New People Requirements
Vendors and Partners – OLA’s / SLA’s, Needs and requirements including service reporting
Incident Management & Escalation Classifications and Processes
Post Incident / Continual Service Improvement
Change Management Framework and Processes
Service Performance Measurement and Reporting
Service Transition Criteria’s and Planning (in conjunction with Project Cutover Planners)

General Leadership during the engagement:

Be the Service Champion and Advocate for both Project and Operational Delivery teams.
Lead service design workshops, driving consensus and efficient outcomes.
Work with the Design and Test teams to evolve standards that may impact service design and operation.
Provide regular and accurate management reporting on Service Design and early implementations
Where involved, effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
Drive internal and third party service review meetings covering performance, service improvements, quality and processes

You're Background:

Experienced Service Management professional with ERP systems experience
Expert knowledge of ITIL disciplines
Previous experience as a Team Lead or demonstrable experience in leading virtual / geographically dispersed teams
Experience of managing 3rd parties and 3rd party delivered services
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Excellent leadership and people management skills
Excellent written and verbal communication skills
Excellent customer facing/customer service skills

How to Apply

If this sounds like the role for you then please apply via the link provided

More similar vacancies

Responds for Senior Service Delivery Manager on FaceBook

Read all comments for Senior Service Delivery Manager. Leave a respond Senior Service Delivery Manager in social networks. Senior Service Delivery Manager on Facebook, LinkedIn and Google+