Collections Officer

All vacancies of New ZealandCall Centre & Customer ServiceCollections Officer

This role collaborates with customers to achieve outcomes. It requires an excellent phone manner and outstanding negotiation skills.

Summary about this job

Collections

Company: Private Advertiser

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-3-900-6035

Fax: +64-6-265-9382

E-mail: n\a

Site:

Detail information about job Collections Officer. Terms and conditions vacancy

  • A fantastic, fun place to work where you will be truly valued.
  • An exciting environment full of change and opportunities.
  • Great central location - Ellerslie

Company Overview:

Established in 2005, Community Financial Services (CFS) is a New Zealand owned and operated business, providing tailored and customer centric lending solutions to their customers. Our collections philosophy is one of understanding why the customer has fallen into arrears and then working collaboratively with them to get their account back to current.

Due to the growth of the business, an exciting opportunity exists for a Collections Specialist to join the team. 

 

What you can do for us:

You will be responsible for communicating with account holders through various channels, influencing them to pay delinquent accounts to ensure maximum collections are achieved.

To do this you need to:

  • Be an amazing communicator and relationship builder
  • Have a proactive solution focused approach
  • Be a team player who shows imitative, is proactive and has a good work ethic
  • Have excellent verbal and written communication with an excellent phone manner, people/negotiation skills
  • Ensure you are highly organised and disciplined 

And most importantly – have COMMON SENSE!

 

Technical Experience required

  • 3 + years previous collections experience – motor vehicle industry preferred
  • Skip tracing experience
  • Strong analytical and negotiating skills
  • Experience with FinPower or FinConnect a bonus

 

What we can do for you:

  • Offer you a fantastic, fun place to work where you will be truly valued. 
  • Provide an exciting environment full of change and opportunities.
  • Offer a great central location in Ellerslie

If you would like to be part of a successful and growing business then we would love to hear from you.

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