Customer Service Consultant (CR&G)

Summary about this job

Detail information about job Customer Service Consultant (CR&G). Terms and conditions vacancy

• Competitive salary package plus insurance and other benefits
• Excellent career development opportunities
• Smales Farm, Takapuna based modern office

Sovereign is the country’s largest life insurer and one of New Zealand’s leading private health insurers, protecting more than 646,000 New Zealanders and their families. In the past financial year, Sovereign paid out more than $350 million to support New Zealanders through illness, allowing them to get access to the best treatment and ensuring their families can continue to pay the bills if the main income earner can’t work or unexpectedly dies. As an employer, Sovereign offers a flexible, inclusive and supportive working environment with opportunities for career growth. There are a wide range of job opportunities available from marketing and finance to technical underwriting and legal services.

Sovereign is no ordinary insurance company. We believe in being the difference in life's moments of truth for our customers. As a values-based organisation, we believe in putting people first. This not only means our customers, but also our staff and the community at large. The key to Sovereign's success is our innovative range of products and a relentless focus on delivering superior service and customer experience.

The role:

Our Customer Retention and Growth (CR&G) team process around 600 requests for services every day. It is a fast paced environment that is transforming service delivery at Sovereign. The CR&G team provide policy information, process policy changes, update customer information and liaise with our customers and business partners on a daily basis.

Right now we are seeking a driven, customer focused and engaged individual to join the team as a Customer Service Consultant.

Skills and experience required:

• Customer service or administration experience highly beneficial
• Strong attention to detail and a commitment to meeting deadlines
• Exceptional communication skills – both written and verbal
• Excellent typing and general computer skills
• You will also need to retain complex information, make decisions with confidence and back yourself.

You understand that your immediate team is just as important as your internal and external customers so you will be a team player and collaborate with others to deliver results on a daily basis.

About Sovereign:

As part of our stated commitment to diversity and inclusion, we cultivate a flexible and supportive work environment that meets the needs of our people and our business. We welcome applications for this role from candidates seeking flexible working arrangements. 

AIA is proud to welcome Sovereign into the AIA Group. We are excited about the opportunity to significantly transform and expand our presence in the New Zealand market. We expect to deliver highly positive outcomes for our customers as well as our fantastic team of employees and advisers.

If you have the above skills and experience and are looking for that next challenge, apply now!