Technical Support Analyst

Summary about this job

Detail information about job Technical Support Analyst. Terms and conditions vacancy

• Auckland CBD location
• Competitive remuneration
• Highly engaged work environment with comprehensive support

Your new company in a nutshell:

Or client is a leading provider of enterprise cloud applications for finance and human resources. They see themselves as an equal opportunity workplace. Its main values lie with its Employees, innovation and customer service.
 
What will you do?

We are seeking a Technical Support Analyst with extensive product support experience in the areas of User Interface, Mobile Technologies, Authentication and System Performance. Our customers are supported by proficient analysts who can collaborate with all of our engineering teams to quickly analyse and diagnose issues for product improvement.
 
A day in the life:

• Develop technical and product expertise in various Workday technologies, including but not limited to, User Interface, Authentication (Native, SAML, Openid, Multi Factor, etc.), System Performance, Mobile Devices
• Responsible for collaborating with clients to: clarify, verify and identify technical issues
• Responsible for collaborating with cross-functional teams to: identify and determine solutions and/or workarounds for technical issues
• Implement and drive performance methodologies to resolve performance inefficiencies in different areas including, but not limited to applications, reports, integrations and custom configurations
• Track and manage customer reported issues via our case management system adhering to best practices
• Drive system and process improvement opportunities to prioritize efforts across the Support, Operations and Development organizations
• Drive and participate in the product defect/enhancement process with Development by accurately identifying defects and enhancements and communicating status to customers
• Ability to collaborate with multiple teams throughout the Product life cycle, including NOC, development, Product Management and Program Management
• Participate in our global 24/7 support program.

Your background:

• Bachelor Degree in one of the following: Computer Science, Information Management, Statistics or Mathematics
• 3+ years of experience providing technical support for enterprise software applications (SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft etc)
• Excellent problem solving, analytical and troubleshooting skills
• Demonstrated technical hands on experience with system or applications
• Collaborate and communicate effectively across multiple technical teams
• Strong organizational and prioritization skills
• Proven ability to drive issues towards resolution in a timely manner
• Demonstrated customer service experience and/or strong interpersonal skills.

What it's like to work here:

Our client says what it means, and mean what they say. They stick to their commitments, treat everyone equitably, and communicate openly and honestly.

They also feel it's important to have a sense of humour. They employ people who like to laugh—it makes the job that much more enjoyable. They also invest in community and company events that help their employees and their families feel a connection beyond business as usual.
 

What's next?
For further information please call Regie on 0800 29 89 99  or apply by clicking on the 'Apply for this job' button.

NOTE to overseas enquiries and non-NZ residents:
Whereas we welcome international enquiries, only applicants that are legally entitled to work in New Zealand and can make themselves available for interviews in New Zealand will be considered for advertised positions.

Others may not necessarily be responded to.