IT Service Centre Team Member – Corporate
Working as part of our Technology division, you'll provide our corporate travel businesses with support and services related to their technology.
Summary about this job
Other
Company: Flight Centre Travel Group (New Zealand)
Location: Auckland
Work type: Contract/Temp
Salary: n\a
Phone: +64-3-189-2278
Fax: +64-6-746-8683
E-mail: n\a
Site: n\a
Detail information about job IT Service Centre Team Member – Corporate. Terms and conditions vacancy
- Recognised as one of NZ’s best places to work – 15 years running
- Enjoy a company culture focused on reward and recognition
- Discounted personal travel and other associated benefits of our industry
About Flight Centre
Flight Centre New Zealand, part of the Flight Centre Travel Group, employs over 1200 staff across 11 brands. Globally our business consists of over 30 brands and employs over 17,000 staff.
About this role
This is a 12 month fixed term position,
Working as part of our NZ technology division, this role is primarily responsible for providing our corporate travel businesses with support and services related to their technology systems. You’ll be identifying, assessing and resolving technical issues as well as taking a proactive approach to reduce frequent reoccurring calls.
Main duties include:
- Initial assessment of incidents and service requests from our Corporate brands, monitoring and escalation of incidents
- Logging incidents and requests in our call tracking system
- Ensuring satisfactory resolutions with internal customers
Background & Experience
Our industry has very unique systems, so we are looking for someone with previous industry experience booking travel or, experience from a similar role within the industry.
We’re also looking for:
- An analytical mind, with proven trouble shooting and problem solving skills
- Previous knowledge and experience with travel management systems is essential i.e. Galileo, Sabre or Amadeus
- Exposure or knowledge of travel related online booking tools such as Serko
- Understanding of basic accounting processes
- Demonstrated communication skills and a strong customer focus
- The ability to work under pressure and reach tight deadlines
- Adaptability – able to quickly learn/understand new IT Systems & processes
What’s in it for you?
At Flight Centre you’ll be encouraged to grow and develop your career, as well as make life-long friends along the way. You’ll have access to discounted personal travel, confidential free health and financial advice, reward based overseas trips, a corporate uniform, a vibrant company culture based on reward and recognition and of course… our celebrations that are quite simply, the stuff of legends!
If you’re looking to bring your travel industry experience into a real technical role, then don’t let this rare opportunity be taken by someone else APPLY TODAY!
Only those with the relevant Travel industry experience and eligibility to work in NZ will be considered.