Service Desk Analyst - Technical Support
Provide remote technical support to clients. i.e server administration to user account creation and general workstation support.
Summary about this job
Help Desk & IT Support
Company: CodeBlue Ltd
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-7-397-4768
Fax: +64-7-413-2499
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst - Technical Support. Terms and conditions vacancy
- Busy yet fun environment
- Opportunity to further your career
- Technical Service Desk - not just Level 1
In order to be considered, you must be living in NZ now, hold NZ Residency or NZ citizenship (no exceptions).
The Company
CodeBlue's Vision is to be New Zealand's leading provider of proactive monitoring and IT infrastructure services, helping clients to both reduce their IT costs and improve service levels, reliability and security of their IT infrastructure. Our office is in Nugent St, Grafton, 2 minutes off all motorway access.
The Role
The Service Desk Analyst / Technical Service Desk role is within a busy, highly productive and supportive team. The role is based in our Nugent St, Auckland office. You are responsible for remote technical support for our growing NZ client base including Level 1 Service Desk / Technical Support. This includes anything from server administration to user account creation and general workstation support. There is opportunity for career progression within the team as the company grows, there will also be on-going training and certification opportunities.
You may either be a talented individual who has recently completed an Information Technology related degree or course, with top grades OR a Level 1 Service Desk Analyst, supporting Microsoft technologies as mentioned below, with proven experience.
Must have skills\experience:
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Excellent written and verbal communication skills
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Methodical and analytical in troubleshooting
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Fast learner
Desired skills\experience:
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Previous Service desk experience
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Experience in supporting MS desktops\laptops – Windows 7, 8, 10
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Experience in supporting MS Office365 including Outlook
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Windows server experience – basic Active Directory Administration
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Creating new accounts, mailboxes, distribution groups, security groups and basic server troubleshooting
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Preferred Microsoft Technical Certification in Windows desktop OS/ Server 2012, 2016
Please note you must be New Zealand citizen or hold NZ resident visa to be considered for this role.
About you
- You will be extremely professional, and present with a calm and proactive approach, regardless of the situation at hand.
- Methodical and analytical in troubleshooting
- Enjoy in a busy environment, think on your feet, ability to multi-task
- Fast learner, always eager to expand your technical knowledge
- Provide exceptional customer service, excellent listener, and ensure Service Desk and technical support is always maintained at the highest level.
- Supportive, engaging and strong team player
We offer a generous salary plus health insurance for NZ residents and NZ citizens and other benefits.