Team Manager (Evening) – Albany Contact Centre

All vacancies of New ZealandCall Centre & Customer ServiceTeam Manager (Evening) – Albany Contact Centre

A career that can take you anywhere, been able to fill your skills "toolbox", access to awesome benefits and a great team culture – join us now

Summary about this job

Supervisors/Team Leaders

Company: ASB Bank Limited

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-6-477-9619

Fax: +64-4-976-6796

E-mail: n\a

Site:

Detail information about job Team Manager (Evening) – Albany Contact Centre. Terms and conditions vacancy

Team Manager (Evening) - Albany Contact Centre

At ASB, the customer is at the heart of everything we do, we strive to live our purpose of "Accelerating Financial Progress for all New Zealanders." We believe we have the best team in New Zealand financial services, delivering the best customer experience. We have been named NZ Bank of the Year by global magazine, 'The Banker' for the fifth year running and we want you to be a part of that.

What you will do: As the Team Manager (Evenings) you will manage a team of Inbound Customer Service Representatives who are the voice of ASB. You will lead from the front and create a positive and open team environment, drive team performance, engagement and development of your staff .

What we're looking for: Your people engagement skills and ability to build strong relationships will be a pivotal factor in fostering successful team environments where individuals feel they belong and are able achieve their true potential.

You will be able to motivate your team to approach everything with energy and drive and provide the best customer experience in the market, so a proven history of leading, managing and coaching is preferable.

Everything you do align you with our key values here at ASB; your passion, ambition, caring nature and integrity. An effective communicator, you will have the ability to work under pressure and in an ever-changing banking environment.

Working for ASB: Being an organisation that truly embraces diversity and inclusion plays a key role in achieving our vision. As part of our commitment to diversity & inclusion, we support a work environment that meets the needs of our people and our business.

We offer a stable career in ASB that can take you anywhere. You will be able to fill your skills "toolbox" and access some awesome benefits. We also offer a great team culture, career progression and remuneration based on experience.

To be considered, all applications need to be via our on-line career channels. For more role-specific information, please see the attached position description .

The hours for this role is: 2pm to 11pm. As the Contact Centre is an extended hours operation you will also be required to occasionally work either a Saturday or Sunday approximately every 6 weeks.

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