Customer Success SuperStar
Customer Success SuperStar who holds customer happiness as the peak of success
Summary about this job
Other
Company: ThunderMaps
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-7-794-2616
Fax: +64-4-110-6315
E-mail: n\a
Site: n\a
Detail information about job Customer Success SuperStar. Terms and conditions vacancy
- Competitive salary for the right person
- Opportunity to make your mark and drive Customer Success to new heights
- Can-do culture and collaborative colleagues
ThunderMaps is looking for a relatable, proactive person to help our customers achieve success with our Health & Safety products.
Are you a driving force for first-rate customer service? A problem solver with a friendly manner? And an organised person who likes to smash through to-do lists? We need you right now!
ThunderMaps has a global mission to build software that is designed to make people safer. Our mobile platform is disrupting health and safety reporting standards in enterprise companies around the world with offices in Sweden, Australia and New Zealand.
This vital role includes responsibilities like:
-
Building relationships with customers and users
-
Handling support issues by phone and email
-
Onboarding customers and their staff and assisting in ongoing user training
-
Increasing user engagement by regular interactions with disengaged users
-
Demonstrating the product to new customers coming on board
-
Helping ThunderMaps understand the pain points and current issues trending with our users
-
Recording all interactions in the CRM
Ideally you ...
-
Genuinely love talking to people and helping them solve problems by thinking on your feet
-
Have H&S experience and are used to working with and engaging people around H&S.
-
Have an action oriented mindset, like to get things done with great attention to detail
-
Can self-manage your workload, are organised and able to juggle multiple tasks
-
Have the ability to learn and use new technologies quickly
-
Have excellent written and verbal communication skills
-
Are collaborative and appreciate feedback so you can develop your skill set
ThunderMaps offers a competitive salary, great company culture, and opportunities for career growth.
Applicants for this position should have NZ residency or a valid NZ work visa
Please email us at [email protected] including your CV, cover letter detailing why you meet the above job description, and an answer to the question below:
What have you done at your current company to increase customer happiness, reduce costs, or save time?