Customer Service Representative

All vacancies of New ZealandCall Centre & Customer ServiceCustomer Service Representative

An opportunity to join a vibrant contact centre team part-time within a company that has the capacity to offer great incentives and career progression

Summary about this job

Customer Service - Call Centre

Company: Beaurepaires

Location: Waikato

Work type: Part Time

Salary: n\a

Phone: +64-3-801-7624

Fax: +64-7-506-2762

E-mail: n\a

Site:

Detail information about job Customer Service Representative. Terms and conditions vacancy

About the business and the role
Working for Beaurepaires is a career choice, not just a job!  With some of the most passionate and knowledgeable people in the industry Beaurepaires is in an excellent position to offer career progression through continued training and upskilling. Beaurepaires is a tyre retailer, with over 50 stores Nationwide.  

Our in-house Contact Centre Team are an energetic group who enjoy their time together both in and out of work hours. Being a smaller team means that they are close knit and very supportive of each other. Due to an internal promotion, we now have a position available for a part-time Customer Service Representative to join this team!

Job tasks and responsibilities
The primary responsibilities of this role are to receive incoming sales queries, provide the customer with accurate information that specifically relates to their needs and turn the query into a sale with an appointment booked at the customers nearest store.

Other areas of responsibility are;

  • Customer sales enquiries via email
  • Providing support to our store teams when necessary

 

Skills and experience
The ideal candidate for this role will have a serious sales focus and a genuine desire to provide the very best customer experience.  
Some other key skills we are looking for;

  • Exceptional attention to detail
  • Outstanding phone manner
  • Computer Literate (Microsoft Office Suite)
  • A solid understanding of the English language and the ability to communicate effectively both verbally and written
  • Pride in their personal appearance 
  • Adapts and thrives on change 
  • Previous tyre or automotive industry experience would be an advantage

This is a rostered position meaning that the hours are around 20 hours per week throughout Monday to Saturday.These hours are flexible and can be discussed and agreed upon with the right candidate. You will never start earlier than 7.30am and the Contact Centre closes at 5:30pm.

Job benefits and perks
As well as a competitive salary there is a very achievable and generous bonus structure in place.

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