Fibre Coordinator
We are seeking a Customer Service superstar with supervisory experience to join our growing Customer Service team.
Summary about this job
Supervisors/Team Leaders
Company: HR Connect Ltd
Location: Waikato
Work type: Full Time
Salary: n\a
Phone: +64-6-553-8351
Fax: +64-3-893-2171
E-mail: n\a
Site: n\a
Detail information about job Fibre Coordinator . Terms and conditions vacancy
- We are seeking a supervisor/T/L with experience in the customer service industry
- Bring your experience to our newly established Customer Service Team
- Join our growing organisation with a great reputation
- We are looking for an expericned superviisor/team leader with experiecne in the customer service industry
- Bring your experience to our newly established Customer Service Team
Civtec was established in 2014 and has had a strongly upward trajectory since then. Civtec provide directional drilling, underground thrusting, civil and utilities works. Since inception they have continued to diversify and now have capabilities covering a range of services and technologies servicing the residential, commercial and industrial sectors. They have a dedicated team of Engineers, Field Technicians together with the latest technology and high-quality machinery provide civil and undergrounding services.
The role:
The role of Fibre Coordinator is key within our organisation - it is the glue between our customers and our technicians. The objective of the Fibre Coordinator is to manage and coordinate the scheduling and allocating of resources of fibre installation work. The Fibre Coordinator provides leadership to the newly established Customer Service Team and helps to develop this department into a high performing unit.
As Fibre Coordinator, you will be responsible for the following:
- Leading and managing the Customer Service Team to ensure work is booked and scheduled inline with Service agreements and required timeframes
- Ensuring all stakeholders have a clear understanding of job requirements, priorities and objectives
- Managing and supervising the despatch of all works ensuring detailed works information is provided accurately and promptly to the technicians
- Ensuring the Customer Service team is meeting all agreed service levels
- Providing information and support with internal and external reporting requirements
- Looking for continuous improvement opportunities to evolve our customer support processes to industry leading standards
Skills and attributes we are looking for:
- Strong leadership experience in creating a high performing team, with a clear understanding of the methodology used to achieve this
- The personality to lead and support a positive work environment
- A thorough understanding of scheduling work, and resources to meet workflow demands
- A high level of self-awareness, and when faced with challenging situations is able to lead others in a composed manner
- The ability to problem solve and use critical thinking to work through issues and identify appropriate solutions
- Strong written and verbal communication skills that are accurate, clear and succinct
- A high work ethic, who is intrinsically motivated and works at a fast pace to ensure optimal efficiency
- Excellent interpersonal skills and is able to work collaboratively as part of a team
- Proficient user of MS Office suite. Experience with Simpro is not mandatory but will be highly regarded
In return we offer:
- The opportunity to join a dynamic and growing organisation with a commitment to investing in our staff.
- Work within a great team of dedicated employees
- Competitive remuneration
- A commitment to Health and Safety
Please note, a drug test and MOJ check is required as part of the recruitment process for this role.
Applicants for this position should have NZ residency or a valid NZ work visa.
For more information about Civtec Ltd, please visit www.civtec.co.nz