Academic Services Team Leader (BOP)

Summary about this job

Detail information about job Academic Services Team Leader (BOP). Terms and conditions vacancy

Toi Ohomai is one of New Zealand’s largest ITP, with over 1,000 staff delivering contemporary, relevant and high quality education to more than 14,000 students throughout our rohe. We have five main campuses in Rotorua, Tauranga, Taupo, Tokoroa and Whakatane and 68 delivery sites across the Bay of Plenty and South Waikato. Toi Ohomai combines the best of our heritage and the vision of an institution that is well-connected to its stakeholders and partners in maximising access to education for all learners.

Our rohe’s economy has an extremely diverse and attractive international foundation with strengths in freight and logistics, health and wellness, forestry and tourism to name but a few. In order to assist in capitalising on these assets, Toi Ohomai is seeking a dynamic and progressive professional to coordinate our global initiatives and grow our international profile and reputation.

With a team of 7 Academic Service Advisor based at our main hubs in Rotorua & Tauranga, the Academic Services Team Leader role can be primarily based at either the Mokoia & Windermere campuses in the Bay of Plenty, and is expected to spread their time in each site evenly. The role is both stimulating and multi-dimensional.  Reporting to the Student Administration & Services Manager this role will contribute significantly to Toi Ohomai Institute of Technology by:

Key to your success in this role will be your demonstrated ability to build great rapport, assist staff through continuous improvement, understand the value of aligning processes which have the best outcome for all stakeholders involved in the process chain.  Perosnal attributes you will possess to help you achieve this are: 

• A high degree of personal and professional integrity and self-confidence.
• Highly developed interpersonal skills, with an ability to develop effective and positive working relationships with a wide and diverse range of people.
• The ability to work in a situation of multiple demands.
• The ability to make sound judgements and decisions and seek advice where necessary.
• Strong customer service focus.
• Tact, discretion, integrity and an ability to maintain the confidentiality of information.
• Strong verbal and written communication skills.
• Strong relationship management skills.
• Ability to develop and maintain effective relationships.
• Commitment to Biculturalism.

 The skills, experience and qualifications required for this role include:

• Four to five years’ experience leading and managing a medium sized team, preferably in the education sector
• Experience in supervising staff with proven ability in building strong team culture of service excellence and continuous improvement
• Experience in a service environment; and proven ability in service excellence development.
• Experience in the effective administration of corporate systems, (including working with complex databases)
• Exposure to working in a regulated environment
• Experience in working with (and leading development of) systems, policies and processes and procedures
• Experience in successfully working with and maintaining quality data, information and records
• Degree level tertiary qualification in a relevant discipline
• Proven ability to build and maintain relationships and engage staff and stakeholders
• Proven ability to manage change effectively in a complex organisation
• Excellent interpersonal, customer service and communication skills.
• Demonstrated ability to think creatively and analytically
• Proven ability to influence and negotiate successful outcomes
• Demonstrated ability to maintain a high standard of work quality, ethics and compliance
• Having some project management experience is desirable

Importantly you will be able to demonstrate strong alignment and commitment to our Toi Ohomai Values.  If you believe you are our next Academic services Team Leader please apply providing a covering letter as well as your CV.

As a responsible employer and education provider, Toi Ohomai Institute of Technology is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment. Successful candidates will be required to undergo relevant vetting and employment checks.

Applications Close: 25-July-2018

For a copy of the Job Description visit https://www.qjumpers.co.nz/41623/desc/