Warranty Manager | Duncan & Ebbett

Summary about this job

Detail information about job Warranty Manager | Duncan & Ebbett. Terms and conditions vacancy

• Looking for a job that keeps you busy?
• Customer service focus and ability to multi-task?
• Join our vibrant team at Duncan & Ebbett

Hamilton, Full Time, Automotive
Please Quote Reference Number 69012

• Looking for a job that keeps you busy?
• Customer service focus and ability to multi-task?
• Join our vibrant team at Duncan & Ebbett

Due to rapid growth a fantastic opportunity has arisen to join the team at Duncan & Ebbett in a newly created Warranty Manager role.

Duties include:

• Facilitate the entire warranty process from job preparation, repair write up, invoicing and claiming.
• Looking up Manufacturers standard repair times.
• Training staff in the warranty process.
• Managing staff through warranty process.
• Handling customer warranty enquiries.
• Liaising with the management and workshop teams on warranty process concerns.
• Obtaining Prior Approval from the Manufacturers.
• Ensuring all repairs completed to Manufacturers Requirements - this will include making sure the correct parts and tools are ordered to be able to complete the repair.
• Managing database information and updating the CMS system.
• Self-Audit review process.
• Manufacturer Audit Reviews.
• Warranty Account Reconciliation.
• Service Plan Invoicing and Reconciliation.
• The role may include warranty processing for our other marques.
• May include Service Reception cover is the case of absences.
• This role is based in Hamilton but will require some travel to Tauranga.

Skills required:

• Experience in managing a warranty process. Jaguar Land Rover Warranty experience would be preferred, but experience in another brand would be advantageous.
• Good leadership skills.
• Well organised with attention to detail.
• Excellent written and verbal communication skills.
• Good computer skills.
• Customer Service Experience would be an advantage

We are looking for someone with drive and ambition to make this role their own and join our wonderful team, if this sounds like you...

Click the APPLY NOW section and submit your application online.

Applications close Friday 20th July 2018, 5pm