Webstore Customer Service Administrator
This role is an important position in our busy online store. Exceptional customer service and phone manner are essential as are computer skills.
Summary about this job
Administrative Assistants
Company: Private Advertiser
Location: Waikato
Work type: Full Time
Salary: n\a
Phone: +64-3-734-2758
Fax: +64-7-299-3073
E-mail: n\a
Site: n\a
Detail information about job Webstore Customer Service Administrator. Terms and conditions vacancy
- Varied role with accountability
- fast-moving business with substantial growth
- central location close to bus station
About the business
Health 2000 is New Zealand's largest natural health retailer. We are 25 years old and going from strength to strength. Through the last 18 months, our website has seen exceptional growth.
About the role
This role is based in our busy Hamilton Central support office. The role is an important part of ensuring our website maintains its growth and flow.
Reporting to the Health 2000 E-Commerce Manager, this role is all about ensuring exceptional customer service standards. We get a number of inquiries on a daily basis from looking for orders, placing orders, to asking questions about products or health related issues. Having an interest in natural health would be advantageous but not essential, as long as you are open to learning about a new industry.
When the phone isn't ringing, there is still lots to do. This role will support two E-Commerce managers to update their site prices and products as well as help to coordinate sales, promotions and stock. When we are flat out, we may need a hand to pack some of the orders too!
This role is varied and is a growth position for the business, so although we have created a service level standard and procedures, if there is a better way to do it, we are open to change. You really can make it your own!
It's all about the team
Health 2000 has a great company culture, including monthly catch ups as a whole office. You will be part of the growing and collaborative Marketing and E-Commerce team where we support each other, have the occasional tea or coffee and generally enjoy a laugh.
Skills and experience
- Customer service experience, especially call handling
- Fast and efficient data entry
- A keen eye for detail
- Good level of computer skills
- Fast learner
- An interest in natural health
- A good understanding of written and verbal English
- Ability to use initiative
- Problem solving skills and experience
- Team worker
How to apply:
It's super simple to apply, simply click the apply button and include your CV and a covering letter. Applications close on the 27th July but don't delay in applying, we will continually look at the responses and be in touch with successful candidates ASAP. After the closing date we will be in touch with all applicants with an update on the position.