Collections Officer
Looking for an enthusiastic individual with solid customer service experience industry to join a great company with great corporate culture
Summary about this job
Collections
Company: Robert Walters
Location: Auckland
Work type: Contract/Temp
Salary: Competitive salary, flexible hours
Phone: +64-9-566-3763
Fax: +64-3-806-7286
E-mail: n\a
Site: n\a
Detail information about job Collections Officer . Terms and conditions vacancy
- Leading Finance Company
- Great company culture
- Development opportunities
Looking for an enthusiastic individual with solid customer service experience industry to join a great company with great corporate culture
Dealing with multiple areas this company offers the opportunity for their employees to thrive. With a positive and team based culture they are looking for another addition to the team. Their collections philosophy is one of understanding why the customer has fallen into arrears and then working collaboratively with them to get their account back to current.
An exciting career opportunity to work in a collections team. This is a phone based role in which you will be dealing with customers day to day working through all situations and ensuring a positive outcome for all parties.
If you have experience within the automotive finance industry and looking for a change, this is the role for you!
Key Responsibilities:
- Contacting customers when accounts become overdue.
- Negotiating with customers to come up with solutions.
- Monitor all customer activity to ensure they are following guidelines and managing expectations
- Be able to take action and have hard conversations when required
- Updating systems and client records as required
- Repossession & escalations with customers
Key Requirements:
Desired
- Financial Services industry experience or knowledge
- 2 years outbound contact centre or collections experience
- Great phone manner
- Customer service
- Flexibility and adaptability
- Confidence & Resilience
- Immediately available
Fun and friendly work environment with flexible work hours. Competitive remuneration. Full training and development provided and great career progression opportunities.
Additional earning potential with overtime hours.
Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Victoria Marshall on 09 3747305.