Service Delivery Administrator

Summary about this job

Detail information about job Service Delivery Administrator. Terms and conditions vacancy

• Are you an experienced administrator?
• Be part of our fun and friendly team in Hamilton!
• Fantastic benefits includes medical and life insurance!

From our origins in 1898, RCR has grown to become one of Australia’s most diversified engineering and infrastructure companies, providing intelligent engineering solutions to the Infrastructure, Energy and Resources sectors. Through our in-house expertise we provide a comprehensive range of solutions for our customers.

The RCR team has over 3,400 people supporting major projects across our extensive network of operations in Australia, New Zealand and SE Asia.

ABOUT THE ROLE

RCR Infrastructure is currently seeking full-time, experienced Service Delivery professional to join our national administration team in Hamilton.

Reporting to the National Administration Manager, this role will be key to ensuring our Haden & O’Donnell Griffin clients have an excellent customer experience. The success of the role will be measured by the successful candidates’ ability to create and maintain strong relationships with external and internal customers and ensuring efficient and effective customer service delivery for planned and reactive maintenance.

DUTIES

• Coordinate and assist with the Service supervisor / Manager, support the staffs work allocation on a day by day basis
• Service internal and external customer enquires as and when required
• Monitor service delivery from service request to completion, tracking the customer work request to ensure that it is compliant with agreed timeframes
• Assist to ensure all maintenance rectification works are quoted and completed in a timely manner
• Ensure monthly maintenance is generated at the beginning of the month and is co-ordinated with the supervisor to ensure completion is 100% within that month
  Setting up and processing new maintenance contracts as and when required from the team.
• Collate invoices generated by the P-Card system of purchasing and ensure costs are allocated correctly through the use of spend vision.

SKILLS & EXPERIENCE

• Ability to respond to customer queries in an efficient and professional manner
• Ability to communicate effectively across both external and internal customers
• Focus on customer service and meeting our business needs
• Capability to work autonomously or as part of our team, as may be required
• Excellent organisational, analytical and time management skills
• High level of attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• A basic understanding of finance and business principles
• Computer skills with Microsoft Office to an intermediate level
• Knowledge of Pronto would be an advantage

If you consider you have the right skills and experience, and are interested in joining a progressive company that prides itself on best practise and high performance, then we would like to hear from you.

Employment will be subject to a satisfactory pre-employment health assessment which will include alcohol and drug tests.

RCR is a company built on integrity with an absolute commitment to safety, performance excellence and developing productive, sustainable, mutually beneficial partnerships with our employees, clients and the wider community.

Our Values:

• Integrity in all aspects of our business while maintaining the highest professional standards;
• Mutual respect of our employees, customers, shareholders, the community and other stakeholders;
• Open and honest communication; and
• Commitment to our goals

Please visit us at rcrtom.com.au