Trade Sales Support/Admin

Summary about this job

Detail information about job Trade Sales Support/Admin. Terms and conditions vacancy

New owners have taken over Mitre 10 Mega Botany and there some very exciting plans kicking off at this iconic store.  They are seeking a super star to join them to boost the team at Botany.

We are searching for that key person to join the trade team.  You must have the ability to engage with our trade customers, provide product knowledge/advice and support our trade Account Managers to deliver a very positive customer experience. 

If you have an energetic personality, a team approach and ideally are familiar with trade products and processes, we would love to hear from you.

The Mitre 10 network is NZ based, with each store locally owned and operated.  The new owners of Mitre 10 Mega Botany will be working alongside you in the store.

Nationwide, Mitre 10 Mega is the market leader and dominates the Auckland DIY market and is growing in strength in Trade sales.  Mitre 10 Mega has consistently been ranked as one of the most trusted brands in NZ.

Work is underway on a significant upgrade to the trade department including a major extension which will bring our facility to ‘best of breed’.

Primarily responsible for dealing with our trade customers, handling their inbound calls, this embraces handling phone/email enquiries and capturing/processing customer orders.  While based at Mitre 10 Mega Botany, there will be some face to face customer exposure.

You are expected to provide trade customers with good product guidance and follow through on orders ensuring accurate delivery.  A number of our customers are Chinese speaking, so multi lingual skills will be a distinct advantage, but not a requirement.

Key responsibilities for the role include:

Passionate about delivering a positive customer experience

Professional phone manner

Attention to detail and very accurate

Accurate management of stock

Commitment to upholding Health & Safety procedures

The ideal candidate will demonstrate:

Energy to burn mixed with a passion and enthusiasm for customer engagement

Hunger for success and don’t mind some hard work backed with some fun

Innovative and creative thinking

Very strong verbal communication skills

A pro-active “can-do” attitude with a willingness to learn

Good computer skills

A quick and alert mind with the ability to adapt and be flexible

This role represents an exciting growth opportunity to be part of a very well respected New Zealand brand, with management support around coaching, career development opportunities and a structured retail and product training programme.

If you tick all the boxes please prepare a cover letter outlining why you are the person we need to hire and submit with your current resume.

Only applicants with full entitlement to work in NZ and currently living in NZ will be accepted. 

We will acknowledge all applicants who submit a compliant application.  Non-compliant applications will not be considered.