Client Experience Specialists

Summary about this job

Detail information about job Client Experience Specialists. Terms and conditions vacancy

• Managing inbound customer inquiries
• Awarded best rewards and recognition program
• $60,000 plus Kiwisaver

Client Experience Specialist – Auckland  

• Joining one of the most exciting, innovative, career growth focused companies in New Zealand  
• Brand innovative office in Auckland CBD and daily morning breakfast served to all staff members
• Providing guidance and direction to the clients when issues arise
• Listed 8th Fastest growing company in Asia Pacific by the Financial Times. 

The opportunity.
  
With over 14,000 individual clients, Employsure's Customer Service Specialists are dealing everyday with client issues and concerns with a 'Client is King' mentality embedded in every interaction.
  
You will be joining a high performing team whose reputation within the business is second to none and are connected to every part of the business. The opportunities for growth within the team are great as well as the potential of expanding into other parts of the business.
  
You will be given your own case work to resolve with a focus on keeping detailed notes from client conversations and ensuring focus on follow up items. You will partner with our internal Accounts and Credit Control team and will ensure that all internal and external stakeholders are guided through the case resolution process. A high level of communication skills is required as you will be the primary contact for receiving, investigating and resolving service queries and concerns.
  
Employsure's people are at the core of its business with benefits including half yearly conferences, state of the art offices with an enviable location, Monday morning breakfast provided, a very active social committee, additional leave entitlements, and much more.
  
Key accountabilities.

• Be the central point of knowledge for the overall Employsure service offering
• Production of bespoke client letters in response to client queries and requests 
• Be the primary contact for receiving, investigating and resolving service queries
• Liaise with all internal and external parties to conduct research towards case resolution
• Accountability for the quality of all cases managed, ensuring SLA's and KPI's are met

The right person will have:

• HSC and tertiary education
• experience handling client complaints 
• conflict resolution and objection handling experience
• confidence in enforcing contractual agreements
• negotiation skills and client retention focus

Why join Employsure?
  
Our vision is to empower every business to succeed by setting solid foundations, starting with fair and safe workplaces. Employsure works directly with employers to ensure they stay on top of rapidly changing legislation. Whether it be dealing with a difficult employee, facing a claim or reviewing health and safety, our clients can rest assured we have them covered.

The opportunities are endless, with an outstanding capacity for earnings. In addition, we offer our employees remarkable benefits. If you are looking for a role that can match your ambitions, we want to hear from you.

With a global track record of over 30 years of success, this is your chance to join an industry leader who prides itself on expertise and innovation at an exciting time in the Australian market.

Become a part of our exciting journey. Apply now.