Client Site Manager

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We are looking for a dedicated and hard working Client Site Manager based in Auckland. Apply now!

Summary about this job

Office Management

Company: Converga

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-6-977-6168

Fax: +64-6-401-6202

E-mail: n\a

Site:

Detail information about job Client Site Manager. Terms and conditions vacancy

  • Managing All-Region sites
  • One Full-time position available
  • Able to deliver high customer service and administration

About Us

Converga is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand, Philippines and the United States. Over the years we’ve developed innovative solutions, taking our customers on a journey of digital transformation. In 2015, Converga became part of Canon Australia providing customers with access to a greater array of products and services.

About the Role

We are seeking a highly committed and motivated Client Site Manager to be responsible for the day to day operations of a team. The Client Site Manager will ensure revenue, EBIT, productivity, client, project and employee engagement targets are achieved through planned management and effective leadership of a customer/s or site.

Main Duties

  • Build, maintain and develop effective client relationships
  • Provide trend analysis and statistical reporting monthly
  • Ensure prompt and professional service is provided to the client within KPI/SLA timeframes
  • Manage monthly performance targets and performance issues
  • Manage and develop team member(s) to ensure effective delivery of service in a timely manner
  • Ensure site is compliant with Converga and client Health & Safety Standards

Key Requirements

  • Exceptional presentation and communication skills
  • A track record of building and leading teams
  • Desire to deliver and exceed client expectations
  • Proven planning and organising experience in a team based environment
  • Experience managing mailrooms including print and copy (an advantage)

All applicants must be eligible to work in New Zealand. Any appointment will be made subject to satisfactory security checks. If you believe you possess all the skills and attributes required for this role, Apply Now!

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