Claim Approvals Consultant
Love working in a Contact Centre, but want something a bit more distinctive? Come join ours, we win awards.
Summary about this job
Customer Service - Call Centre
Company: Southern Cross Health Society
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-4-844-1894
Fax: +64-9-882-4617
E-mail: n\a
Site: n\a
Detail information about job Claim Approvals Consultant. Terms and conditions vacancy
- Award winning contact centre
- Values-based organisation
- Vibrant Britomart location
We're a not-for-profit organisation that exists solely to empower Kiwis to live their healthiest lives. With over 830,000 Kiwis in our care, Southern Cross Health Society is New Zealand's leading health insurer, and we need a Consultant to join our Member Services team.
Benefits of working with us:
- High performing values-based culture where people are at its heart (we're Rainbow tick certified & were a IMB Best Workplace finalist last year)
- Discounted insurance, pet, travel, and life
- Ongoing professional development
- Flexible work options
We're creating a healthier society with an unstoppable focus, delivering outstanding experiences and assurances to our members in their time of need. You'll be our members guide though their journey with us, taking calls and assisting members with a variety of inquiries about their health insurance cover and eligibility to make claims.
About the opportunity
- Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situations
- Use a range of systems to access information members require
- Gather information, conduct research, and piece together a case to deliver a confident and clear decision
We see these roles as critical to our success. They provide a great entry point and give you the grounding to a really rewarding career with us.
About you:
- You'll need to be reasonably technically savvy & able to multitask well to ensure information is captured accurately
- Be a quick learner, we deal with a lot of complex information
- Able to convey information in a way our members understand
- You'll have some life experience - understanding and empathy for the customer will serve you well
We're a safe, welcoming and inclusive workplace, and we challenge ourselves every day to deliver even better service and value than yesterday. Will you be Unstoppable with us?
If you share our commitment and passion, then apply now! Applicants for this position should have NZ residency or a valid NZ work visa.