Customer Services Consultant
How does 4 days on and 3 days off appeal for the ultimate work life balance! We are a friendly dynamic customer assistance team on the sunny Nthshore
Summary about this job
Customer Service - Call Centre
Company: NZ Roadside Assistance Ltd
Location: Auckland
Work type: Full Time
Salary: $40,000 - $44,999
Phone: +64-6-192-2938
Fax: +64-3-498-1811
E-mail: n\a
Site: n\a
Detail information about job Customer Services Consultant. Terms and conditions vacancy
- The perfect mix of work and play, 4 days on 3 days off
NZ Roadside Assistance is a leading provider offering unique customer assistance programs to the insurance and automotive sectors.
We have a full time 40 hours per week position available with overtime if required. We run a modern shift cycle of 10 hour days so you would work 4 days on and 3 days off on set shifts Mon - Sun with 2 weekends a month off. This is a pivotal position where you will be involved in building lasting relationships with the company's clients, customers and service provider network - many of whom you will deal with on a daily basis.
You will enjoy problem solving and providing an informative service whereby you will be tending to customer's requirements.
You will be managing daily cases on our Auto Assistance software and maintaining the program and services accordingly.
To be successful in this role, you will need...
- A willingness to go the extra mile helping others
- Problem solving ability
- Confident computing skills
- Strong administration and processing skills
- Very strong spoken and written English communication for both inbound and outbound customer services
- Accuracy, attention to detail, good follow up skills, reliability
- To thrive in a busy environment, be highly organized and self motivated and work unsupervised at times
- Become a relied upon back-up to the Operations Manager and Senior coordinators in aspects of their role
- Experience in a customer services environment.
- Full time role - 40 hours per week on 10 hour day shifts so you would work 4 days on 3 days off with 2 weekends per month off - Monday to Sunday shifts.
- We pride ourselves with providing the best customer service in the industry. This reputation has been earned through our expert knowledge and commitment to providing only the best possible service. We want to keep it this way, so we are looking for a like-minded Customer Service person to join our team.
The office environment is modern, relaxed, friendly and supportive and based on the sunny North shore.
The salary and hours for this role will be negotiated with the successful candidate depending on experience.
If you think you have what it takes to be successful in this position….please apply in writing to our operations manager - [email protected] including a cover letter – please note CV's submitted without a cover letter shall not be considered.