Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

• Great opportunity to join a global market leader
• Competitive remuneration
• Challenging and fast paced - No 2 days are the same!

SMC is the world leader in pneumatics and automation, with manufacturing facilities in 28 countries and an international workforce of over 19,000.  SMC grows by engaging with our customers, understanding their requirements, meeting those requirements, and providing outstanding commercial and technical support.

To be successful in this role we are looking for a customer service orientated person, who is energetic and focussed on driving our Company values and mission through to our Customers.

Your duties in this role will include:

• Provide telephone and email support to SMC customers including actioning any queries or requests they have
• Provide administrative support to customers and internal sales team
• Assist in managing back orders no less than once a week run a back order report and action any back orders or modify dates as required.
• Cash sales and cash handling as required
• General assistance to management for key accounts and project accounts as required
• Stores Assistance and Administration

To be considered for this role, you will need to possess and exhibit the following skills:

• Technical background in a mechanical or electrical discipline
• Experience in a previous Customer Service or Sales role
• Experience in an Electrical or Mechanical Engineering field preferred
• Demonstrated proficiency in Microsoft Office programs                                       
• Must have a current driver’s licence
• Experience in inbound telephone sales and customer service

This is a great opportunity to join a well-established company that values and delivers quality solutions, offers stability and career development.