At-Home Customer Service Specialist- Fulltime

Summary about this job

Detail information about job At-Home Customer Service Specialist- Fulltime. Terms and conditions vacancy

• Work from home anywhere in New Zealand!
• Dynamic, fast-paced, inbound call centre role
• Great support, culture and career opportunities!

Does the thought of making a customer smile give you the urge to do a celebratory fist pump? Is helping to solve a customer's problem something that you were born to do? How would you like to earn bonuses, simply for doing your job? Do you pride yourself on being the type of person that maintains a positive and enthusiastic attitude whilst smashing a consistently fast-paced and high-pressure workload?

Our Customer Service Specialists are pivotal to the success of Geeks2U. We know that nothing is more important to our brand than exceptional customer service, and the wow factor our awesome team provides sets us apart from the pack!

If you get a kick out of making people happy, and have a knack for customer service, we want you! We are looking for customer service fanatics to join our team in our “not-your-average-call-centre” call centre.

Home Office Requirements

To ensure we maintain a top-notch customer experience, regardless of Customer Service Specialist location, the following items are a requirement to be considered for the role:

• A quiet, distraction-free, permanent place to work
• Reliable high-speed internet connection
• Current and up-to-date internet security software subscription
• USB headset with microphone
• Computer - minimum specifications and full technical requirements are listed at: https://www.geeks2u.com.au/about-us/careers/technical-requirements-for-at-home-agents/

About Geeks2U:

We are Australia's leading provider of on-site computer repairs and technology support for homes and businesses, and are now expanding to New Zealand! We deliver prompt, no fuss services to our 300,000+ customers. You can check out the 68,000+ testimonials we have on our website to see how much our customers love our service!

Work from the convenience of your home, but with all the perks of a tight-knit team:

• All of our software is in the cloud, so working from home with Geeks2U is identical to working in the office - after a once-off quick setup, plug in your USB headset and you’re good to go!
• Don’t worry, we will provide you with full training so no technical knowledge or call centre experience is required
• We have a hybrid in-office and at-home team, leveraging great technology to maintain our awesome collaborative culture (think regular video-chats with your Team Leader, trivia in our company chat software, and other company-wide competitions)
• We use a tool called TINYpulse to regularly ask for anonymous feedback from our team to give us insights into what’s really important to our staff and what we can do to improve
• We continually update our knowledge base with resources to enable you to do your job effectively and with confidence!

A typical day in the life might include:

• Answering a high number of inbound calls from new and existing customers
• Capturing the nature of the issue and explaining to new customers how our service works
• Scheduling appointments with the right technician for the job
• Resolving customer concerns and post-service queries
• Providing friendly, courteous and efficient customer service to both customers and field technicians

Qualities of an Exceptional At-Home Customer Service Specialist:

• Naturally curious and motivated to seek out resources to support your learning and day-to-day work
• Competing priorities and a fast-paced environment keep you engaged and on your toes rather than overwhelm you
• You proudly take ownership of your work and you’re comfortable working solo for extended periods of time with minimal direction, but you’re also a strong team player that loves supporting your colleagues
• You seek out both positive and constructive feedback (both qualitative and KPIs) because you’re enthusiastically focused on continuously improving your performance
• You appreciate the impact your attitude has on your own happiness and success at work; you’re confident that you’ll bring your best each and every day!

Interested? Send your resume and cover letter to [email protected] and quote “At-Home Full-Time CSS” in the subject line.

P.S. Helpful hint to stand out from the crowd: We hate long, generic cover letters. Keep it short and sweet and tell us why you would be a good fit for Geeks2U.