Customer Service Representatives – Henderson
We‘re hiring people who are dependable to their core and who have the grit and tenacity to show up and work hard even when the going is tough.
Summary about this job
Customer Service - Customer Facing
Company: Ministry of Social Development
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-6-850-8158
Fax: +64-4-613-3524
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representatives – Henderson. Terms and conditions vacancy
Job ID: 24434
Permanent, Full Time (37.55 hours per week)
- Varied, fast paced, interesting, complex and rewarding work
- Help solve problems and provide exceptional phone based customer service to our clients
- Competitive salary and regular professional development.
We‘re hiring people who are dependable to their core and who have the grit and tenacity to show up and work hard even when the going is tough. Our organisation plays an important role in supporting New Zealanders. Simply put, people count on us.
About the role
Although you will be part of a team, you will work as an individual to quickly build rapport with a diverse range of people including those in vulnerable situations who need urgent assistance. In line with legislation and policy you will respond to client requests for information and support.
You will work full time rostered shifts with varying times within the below days and timeframes:
- Monday to Friday 6.55am to 10.00pm and
- Saturday 7.55am to 6.00pm
About you
You enjoy providing great customer service and finding solutions for clients through the best channels. Working in a fast paced environment you will manage customer’s queries, navigate through computer systems and type notes. You will have great listening skills, attention to detail and treat everyone with empathy and kindness.
Benefits
- Comprehensive induction and on-going online training
- Regular coaching and development opportunities
- Handy central location in the heart of Henderson with easy access to public transport and some unmetered street parking
- Starting salary is approx. $43k to $45k per annum.
How to apply
Please apply online. You must upload your CV and a cover letter addressing the following two points:
- Tell us about a time you provided exceptional customer service and
- Why it was important to do so.
Please note:
- To be considered for this position you must hold NZ Citizenship or a Permanent Resident visa (this role has level 4/5 ANZSCO classification).
- If you currently work for MSD, you need to apply through your myHR careers portal at work so your application connects to your internal profile.
Applications close: Wednesday 25th July 2018 at 10.00pm
For any further questions about the role please contact Maureen on (09) 913 0383.