Case Manager - Oamaru
Engage with clients to support them into independence and community participation
Summary about this job
Customer Service - Customer Facing
Company: Ministry of Social Development
Location: Otago
Work type: Full Time
Salary: n\a
Phone: +64-9-479-7478
Fax: +64-7-290-6035
E-mail: n\a
Site: n\a
Detail information about job Case Manager - Oamaru. Terms and conditions vacancy
Job ID: 24882
Permanent full-time position – Oamaru Service Centre
- Engage with clients to support them into independence and community participation
- Fast paced, challenging and rewarding environment
- Be part of an organisation that makes a difference in the lives of New Zealanders
About the Role
As the face of the organisation, you’ll engage with and work alongside clients to support them into independence and community participation. You’ll also ensure people receive their correct income support entitlements.
Our clients come from a wide range of backgrounds and cultures and many have health conditions, criminal convictions or other life challenges. On any given day you may interview 8-10 people, all with different circumstances.
Every day is busy and demanding but very rewarding as your work will have a big impact on people's lives.
Skills and Experience
You’ll have the ability to put the client at the centre and understand their unique situation and challenges. You’ll bring a high level of personal integrity, initiative and self-management skills. You'll need to be fast and accurate with data entry and able to use a variety of technology systems to ensure our clients get the right assistance for their situation.
You will also bring:
- Strong interpersonal skills and an ability to develop trust and rapport quickly and be part of a team
- Sound decision-making and problem solving ability
- Natural resilience
- Good computer skills and the ability to pick up new systems and processes
- The ability to adapt in a changing environment
Culture
We are committed to providing you with a positive work environment and will work with you to achieve excellent results for clients, the team and you. We'll give you great training, support and on-going professional development. You'll work with like-minded people who want to get great results for New Zealanders.
How to apply
Internal MSD Employees: please apply through your MyHR portal at work. This will ensure your myHR employee profile is visible as an internal candidate.
All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system.
Your Cover letter is a key part of the shortlisting process. Please ensure you address the Key Accountabilities and Success Factors in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Applications close 5pm Sunday 29th July 2018.
Position Description