After-sales Service and Technical Product Support
This role supports customers with after sales support and issue resolution. If you are technically minded, you will get a kick out of helping people.
Summary about this job
Customer Service - Call Centre
Company: Utemaster
Location: Waikato
Work type: Full Time
Salary: n\a
Phone: +64-9-593-1961
Fax: +64-7-616-1898
E-mail: n\a
Site: n\a
Detail information about job After-sales Service and Technical Product Support. Terms and conditions vacancy
- Beat the traffic - while everyone else is stuck you can be moving !
- Great team culture, constructive, friendly and energetic team.
- Exciting, fast paced Automotive business based in Thames, Coromandel
Here at Utemaster we are passionate about the Automotive industry, especially Utes. There is so much exciting growth in the Ute industry and we are stoked to be a part of it.
Our mission is to use innovation to enhance people's lives.
We do this by supplying seriously awesome products for Utes, check them out on www.utemaster.co.nz and check out an example product video down below.
We have a massive focus on continuous improvement, every day our teams are encouraged to find improvements everyday. Even a 2 second improvement is recognized and celebrated in our morning stand up meetings.
This Job is in Thames, Coromandel - locals and out of towners welcome to apply. If you are from out of town and considering the job. Seriously you will be amazed at the improvement travelling the opposite direction each day does to your life. Team member case study: Matt reckons he is a lot closer to work than his job in city, not only that but he arrives at work relaxed, happy and energised because he knows every day how long its going to take and never has to stop.
Benefits:
- Travel allowances for commuting
- Free parking onsite
- Plenty of opportunity to get other benefits as you progress in the role i.e. Phone, Health Insurance etc.
Here's what the role entails:
Primary Role:
- Handling inbound after sales product issues and queries.
- Diagnosing issues and problem solving to make the product right for the client.
- Solution finding in a complex environment where there are no obvious solutions.
- Project managing repairs/ re-work involving the internal team or 3rd party contractors
- Reporting issues through the continuous improvement system
- Liaising with multiple parties to find a solution
- Feeding back quality improvements to R&D based on customer feedback
- KPI’s: Speed of resolution, client satisfaction, product feedback
- Reporting and tracking product issue costs
- Creating, and updating installation/ re-pair videos and articles
Secondary Tasks:
- First Response to incoming calls
- Maintain customer email enquiries
- Customer Pricing and quotations.
- Follow up on customer enquiries via phone.
- Customer care calls to car dealers and other customers.
- Aftersales follow up on phone & email.
- Create quotes where required
- Detailed product knowledge required, handle product specification and vehicle specific queries.
- Email/Post Brochures & Photos to clients
- Sales Support
- Enter Sales orders.
- Customer Database Maintenance
- Work off and maintain internal systems
As you can see there is plenty to do - but if you have a growth mindset, this role will be satisfying and rewarding.
What you will need to have:
- A commitment and a belief in continuous improvement.
- A positive outlook on all aspects of business, customers, team members/leaders alike.
- Ability to control emotions and deal with pressure.
- Understand the importants of helping customers with a solution and seeing it through to completion
- All the usual stuff - Computer skills, etc.
- Practical experience/mindset - you will be trained on how our products go together.
- Customer Service/ dealing with customers
- Professional
- Process Data with speed & Accuracy
Does it sound like you will be a good fit?
Go ahead and apply today!!
http://www.youtube.com/watch?v=aLH23OBS7fI