Travel Insurance Consultant

Summary about this job

Detail information about job Travel Insurance Consultant. Terms and conditions vacancy

• Entry level Career Opportunity
• Full training and Career development opportunities
• CBD location

We are looking for a strong customer service professional to join this busy insurance customer service team.  These are pivotal roles are the first point of contact for customers via phone calls, emails, social media and written communication.

Benefits:

• Exciting career opportunity
• Ongoing career development and training
• Full training provided
• Professional, supportive and down to earth working environment

The role:

• Provide exceptional customer service
• Be assisting customers with a variety of enquiries such as travel insurance quotes, medical assessments, claims assistance as well as support desk for online sales.
• Deliver effective, practical solutions to all inbound customer calls in professional manner.
• Proactively assist with policy, product, training and website suggestions and feedback.

Skills required:

• A minimum of 12 months experience in a customer service position or insurance or travel role.
• Contact centre, social media/chat experience highly regarded
• Exceptional phone manner.
• Excellent business letter and email writing skills.
• Patience/empathy for customers from a variety of cultures.
• Ability to work well in a team.

How to apply:

Please note you must have the legal right to work in NZ permanently.