Customer Service Super Star Wanted
This is an opportunity to join and exciting, growing and customer centric organisation with great opportunity for growth, training and development.
Summary about this job
Customer Service - Call Centre
Company: Private Advertiser
Location: Auckland
Work type: Full Time
Salary: $35,000 - $45,000
Phone: +64-3-640-8694
Fax: +64-3-283-8771
E-mail: n\a
Site: n\a
Detail information about job Customer Service Super Star Wanted. Terms and conditions vacancy
Smartpay is the largest New Zealand owned and operated EFTPOS Payments provider, operating across New Zealand and Australia. We pride ourselves on providing a second to none Customer Support and Service to our Customers and we work hard to ensure we bring the latest technology in EFTPOS and Payments technology to our customers throughout New Zealand and Australia.
Smartpay’s mission is to provide Industry leading, world-class customer service. We invest and seek the best people to serve our customers’. We are growing and consequently are seeking an individual who is passionate about serving customers, committed to solving customers problems, taking ownership of customer queries from end to end and is passionate and motivated by providing a customer interaction that ‘blows people socks off!’
Our Customer Service team are the central hub and contact point for our customers and our aim is for 80% of our Customers’ enquiries to be taken care of within the Customer Service team. We are seeking an individual to focus on the Australian side of our business, who likes to learn new things, loves dealing with customers and is committed to taking full ownership of fully resolving customer enquiries and exceeding their expectations.
This would be a great role for a recent graduate or somebody wanting to kick off their career and learn more about the Payments industry. This is an opportunity to join and exciting, growing and customer centric organisation with great opportunity for growth, training and development for the right person.
Some of the key tasks will include;
- Answering and responding to Customers Request
- Responding to Partner Requests
- Purchase Requests
- Customer follow ups
- Taking end to end ownership of solving customer problems and communicating to customers
You will need;
- A desire to provide exceptional Customer Service
- A can do and proactive attitude
- Great communication skills
- Attention to detail
- Good teamworking and collaboration skills