Customer Service Representative
This is a fantastic role that will allow you to get a full picture of this high performing business.
Summary about this job
Client Services
Company: IE Money
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-7-715-7796
Fax: +64-7-883-8304
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
Our Company
With headquarters in Auckland, MYPAY is a financial service provider that integrates a wide range of major international mobile payment methods such as Alipay, WeChat Pay, and Tenpay. Accepted by over 500 merchants New Zealand wide. MYPAY's customized mobile payment solutions can be accessed anytime, anywhere.
Your Role
- Manage incoming calls and customer service inquiries in the reception
- Assist sales to deal with client applications
- Identify and assess client's needs to achieve satisfaction
- Build sustainable relationships and trust with clients through open and interactive communication
- Handle client complaints, provide appropriate solutions and alternatives within the time limits.
- Keep records of client interactions and file documents
- Take the extra mile to engage clients
What you'll get in return:
This is a fantastic role that will allow you to get a full picture of this high performing business. While the team is small, they are part of a much larger network which means that career advancement opportunities are endless. A generous remuneration package is on offer as well as a convenient central location with modern offices. This role would be perfect for someone who is sociable and knows how to work hard but also have fun!
About You
- Proven customer support experience, experience as a client service representative or sales experience
- The ability to speak and write both English and Mandarin fluently
- Excellent knowledge of MS office
- Excellent communication, negotiation, multi-tasking and time management skills
- Customer orientated and ability to adapt/respond to different types of characters
- Relationship management skills and openness to feedback
- Bachelor's degree
- A valid NZ Work Visa, NZ Residency or NZ Citizenship
What you need to do now
If this role sounds exciting to you then don't delay in getting in touch! Forward us an up-to-date copy of your CV to [email protected].