Community Support Coordinator

Summary about this job

Detail information about job Community Support Coordinator. Terms and conditions vacancy

• One of a kind role
• Challenging and rewarding position
• 12 month contract (maternity leave)

Campus Living Villages (CLV) offers student accommodation to Tertiary students around New Zealand and the Globe.  Our vision is to create an environment that supports our students to Live, Learn and Grow.  Our team is integral to supporting students as they strive for academic success.

Our amazing Community Support Coordinator is going on Maternity leave and we need the next bright star to fill her shoes for the next 12 months. Working closely with the Community team and our residents this is a very busy, challenging and rewarding role where no two days, or situations are the same.

Working with eight villages within Canterbury, this role is critical to our operation and you will be responsible for key relationships with many of our stakeholders. Key duties may include:

• Pastoral care in the form of addressing any disputes or concerns within our communities – these vary in complexities and seriousness
• Relationship building and maintaining relationships on varying levels with our residents, tertiary partner, guardians external services, security and internal staff
• Dealing with incidents and acting as an escalation point within our operating guidelines while knowing when to escalate and consult with internal or external parties
• Reallocation of rooms and ceasing contracts within pastoral care parameters
• Make sound, educated and feasible decisions while always being solutions focused and considering all factors
• Ambassador for regulations and rules of the villages.  Provide new residents with the expectations of behavior as part of their induction
• Administration
• Attending any significant events throughout the year

We have a great team here in Canterbury and want to ensure that the culture and our values continue to be delivered to the highest standard.  This is a unique role where your communication and interpersonal skills and experience will be utilised on a daily basis.  The ideal candidate will possess:

• Experience working with young adults
• Have a sound understanding and experience with pastoral care
• Be able to display empathy and nous throughout your decision making process and stakeholder engagement
• Able to work at pace while making informed and concise decisions
• Great sense of humour and enjoy working as part of a large operation
• Experience working in accommodation, hospitality or education environments would be ideal
• Outstanding communication skills and ability to build relationships with a diverse range of stakeholders

We pride ourselves on supporting our employees while providing a busy, hardworking and fun environment.  Our values are critical to our success and in return, you will be offered:

• Great company culture
• Exciting and diverse environment
• Rewarding, challenging and fast paced role
• Competitive salary
• Supportive and engaging management team

If this role sounds like you and you think you have the skills, experience and attitude we are looking for, please submit your CV via the ‘apply now’ button.

All application must have the right to work in NZ, have a full NZ Driver’s License and complete a satisfactory NZ Police Check.