Credit Consultant - Collections
Work in a credit control environment focused on maintaining a high level of customer service excellence – this company is all about people
Summary about this job
Credit
Company: Madison Recruitment Ltd
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-9-499-1184
Fax: +64-7-371-7343
E-mail: n\a
Site: n\a
Detail information about job Credit Consultant - Collections. Terms and conditions vacancy
- City fringe location, close to shops and transport links
- Offering the high end of salaries in the Auckland market for credit control
- Various insurance provided to permanent employees
Credit Controller
Our client is an established bank that has been around for over 100 years. They strive to provide innovative banking products and solutions to their customers. Their products cover business, household and rural products. They are focussed on being the best, are values driven and promote a diverse work culture.
As a part of the Collections team you will be:
- Contacting customers with overdue accounts to make arrangements to repay any balance that is past due
- Loading and monitoring arrangements made with your customers in the internal system
- Liaising with internal and external customers to solve problems
- Answering incoming calls from the collections queue
- Adhering to all compliance obligations to deliver high quality work
Your goal is to come to the best solution for your company and your customer. This is not your average Credit Control role – delivering exceptional service is at the core of this business – no matter the circumstance for your call.
You will work Monday – Friday during standard business hours.
About your experience:
- Account managing debt – portfolio of accounts
- Following up on arrangements
- Collecting payments over the phone
- Liaising with internal teams
- Reconciliations
- Reviewing accounts processes and systems and implementing improvements
- Daily banking and reconciliations
- Creating reports and lasing with relevant parties
- Monitor escalated accounts issues/queries both internally and externally
- Preparing and holding meetings with the property managers to discuss ledger
Your skills and attributes:
- Self-motivated with a great work ethic
- Strong negotiation skills
- Customer focus with excellent interpersonal and communication skills
- Maintain a firm but fair empathetic approach when dealing with customers
- Results oriented, with a high level of integrity and commitment
Your benefits:
- Career progression – this company has a habit of recognising talent and helping you make the most of your skills
- Social events on Fridays
- Life, trauma and income insurance provided
- Health insurance for full time employees
- Enhanced interest rates for your investment accounts